Restaurant GM

Chatham Inn; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

State Health Insurance

Dental and Vision coverage

401K - Contribution & Matching

On Demand Pay

Job summary

The Chatham Inn, Relais & Châteaux and Forbes Five-Star property, seeks an experienced Restaurant General Manager to lead all restaurant operations in Chatham, USA. You will manage front-and-back-of-house teams, safeguard food safety, and drive profitability while delivering exceptional guest experiences.

Ideal candidate brings 5+ years in restaurant management, strong P&L skills, and a background in fine dining or high-volume establishments.

Qualifications

• Minimum 5 years of restaurant operations management experience.
• Proven track record of managing P&L and controlling costs.
• Strong knowledge of food safety regulations and health code compliance.
• Experience with POS systems and restaurant management software.
• Proven ability to recruit, train, and motivate diverse teams.
• Excellent customer service and dining experience focus.
• Strong financial acumen and ability to analyze metrics.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management skills in a fast-paced environment.
• Experience managing multiple locations or high-volume establishments.
• Background in marketing and promotional strategy development.
• Experience in fine dining or specialized cuisine establishments.

Responsibilities

• Oversee all daily restaurant operations, front-of-house and back-of-house.
• Recruit, hire, train, and develop restaurant staff.
• Manage P&L, budgeting, forecasting, and cost control.
• Ensure compliance with food safety regulations and health codes.
• Implement inventory management and control costs.
• Develop and execute marketing strategies to drive traffic.
• Create and manage staff schedules to optimize labor costs.
• Address customer concerns professionally and ensure satisfaction.
• Conduct regular performance reviews and provide feedback.
• Analyze sales data and operational metrics for improvements.
• Collaborate with leadership on strategic goals.

Skills

Restaurant operations leadership

P&L management

Food safety compliance

Staff recruitment & development

Customer service excellence

Financial analysis

Communication

Time management

Multitasking in fast-paced environment

Marketing & promotions

Experience across multiple locations

Fine dining background

Tools

POS systems

Restaurant management software

Job description

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property.

We are seeking an experienced and results-driven Restaurant General Manager to lead our operations in Chatham, United States. As the Restaurant GM, you will be responsible for overseeing all aspects of restaurant operations, managing a diverse team, and ensuring exceptional customer experiences while maintaining profitability and operational excellence. This is a leadership position that requires a professional, decisive, and motivational approach to drive success in a fast-paced hospitality environment.

• Oversee all daily restaurant operations, including front-of-house and back-of-house activities, ensuring smooth and efficient service delivery
• Recruit, hire, train, and develop restaurant staff, fostering a positive team culture and maintaining high performance standards
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and revenue optimization
• Maintain strict adherence to food safety regulations, health codes, and company standards
• Implement and monitor inventory management and supply chain processes to minimize waste and control costs
• Develop and execute marketing strategies and promotional initiatives to drive customer traffic and brand awareness
• Create and manage staff schedules to optimize labor costs while maintaining service quality
• Address customer concerns and complaints professionally, ensuring resolution and customer satisfaction
• Conduct regular performance reviews and provide constructive feedback to team members
• Analyze sales data and operational metrics to identify trends and implement continuous improvement initiatives
• Ensure compliance with all company policies, local regulations, and industry best practices
• Collaborate with corporate leadership on strategic planning and operational goals

• Minimum 5 years of restaurant operations management experience
• Proven track record of successfully managing P&L and controlling operational costs
• Strong knowledge of food safety regulations and health code compliance
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Demonstrated ability to recruit, train, and motivate diverse teams
• Excellent customer service skills with a focus on delivering exceptional dining experiences
• Strong financial acumen and ability to analyze operational metrics and sales data
• Exceptional communication and interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Preferred: Experience managing multiple restaurant locations or high-volume establishments
• Preferred: Background in marketing and promotional strategy development
• Preferred: Experience in fine dining or specialized cuisine establishments

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• State Health Insurance; Company Dental and Vision; and 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

All your information will be kept confidential according to EEO guidelines.