Restaurant GM

Chatham Inn; Chatham (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

401(k) matching

On-demand pay

Staff and family discounts

Job summary

The Chatham Inn, Cape Cod’s Relais & Châteaux and Forbes Five-Star property, seeks an experienced Restaurant General Manager to lead Cuvee and hotel dining operations in Chatham, MA. You will drive profitability, guest satisfaction, and a high-performance team in a fast-paced hospitality setting.

Responsibilities include overseeing daily operations, recruiting and training staff, managing budgets, ensuring food safety, implementing marketing initiatives, and analyzing sales metrics to

Qualifications

• Minimum 5 years of restaurant operations management experience
• Proven P&L management and cost control
• Strong knowledge of food safety and health codes
• Experience with POS systems and restaurant software
• Excellent leadership and customer service skills

Responsibilities

• Oversee daily restaurant operations including FOH and BOH
• Recruit, train, and develop staff
• Manage budgeting, forecasting, and revenue optimization
• Ensure food safety and health code compliance
• Monitor inventory and control costs
• Develop marketing strategies to drive traffic
• Lead scheduling and labor cost management
• Address customer concerns and ensure satisfaction
• Conduct performance reviews and provide feedback
• Analyze sales data and drive continuous improvement
• Collaborate with leadership on goals

Skills

Operations management

P&L experience

Food safety

Staff development

Customer service

Communication

Analytical skills

Tools

POS systems

Restaurant management software

Forecasting tools

Job description

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property.

Job Description

We are seeking an experienced and results-driven Restaurant General Manager to lead our operations in Chatham, United States. As the Restaurant GM, you will be responsible for overseeing all aspects of restaurant operations, managing a diverse team, and ensuring exceptional customer experiences while maintaining profitability and operational excellence. This is a leadership position that requires a professional, decisive, and motivational approach to drive success in a fast-paced hospitality environment.

• Oversee all daily restaurant operations, including front-of-house and back-of-house activities, ensuring smooth and efficient service delivery
• Recruit, hire, train, and develop restaurant staff, fostering a positive team culture and maintaining high performance standards
• Manage P&L responsibilities, including budgeting, forecasting, cost control, and revenue optimization
• Maintain strict adherence to food safety regulations, health codes, and company standards
• Implement and monitor inventory management and supply chain processes to minimize waste and control costs
• Develop and execute marketing strategies and promotional initiatives to drive customer traffic and brand awareness
• Create and manage staff schedules to optimize labor costs while maintaining service quality
• Address customer concerns and complaints professionally, ensuring resolution and customer satisfaction
• Conduct regular performance reviews and provide constructive feedback to team members
• Analyze sales data and operational metrics to identify trends and implement continuous improvement initiatives
• Ensure compliance with all company policies, local regulations, and industry best practices
• Collaborate with corporate leadership on strategic planning and operational goals

Qualifications

• Minimum 5 years of restaurant operations management experience
• Proven track record of successfully managing P&L and controlling operational costs
• Strong knowledge of food safety regulations and health code compliance
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Demonstrated ability to recruit, train, and motivate diverse teams
• Excellent customer service skills with a focus on delivering exceptional dining experiences
• Strong financial acumen and ability to analyze operational metrics and sales data
• Excellent communication and interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Preferred: Experience managing multiple restaurant locations or high-volume establishments
• Preferred: Background in marketing and promotional strategy development
• Preferred: Experience in fine dining or specialized cuisine establishments

Additional Information

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• State Health Insurance; Company Dental and Vision; and 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

All your information will be kept confidential according to EEO guidelines.