Restaurant General Manager - ULU
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Resort Hualālai in Hawaii seeks a Restaurant General Manager – ULU to lead one of our celebrated dining experiences along the ocean’s edge. This role shapes an elevated yet approachable atmosphere, focusing on sustainability and local sourcing while driving guest satisfaction and team development.
The GM will partner with the Executive Chef and F&B leadership to evolve menus and guest experiences, maintain luxury standards, and manage daily operations with accountability and a
Qualifications
- Proven leadership experience in a luxury, high-volume restaurant or resort.
- Strong business acumen across labor management, financial performance.
- Excellent communication and relationship-building skills.
- Passion for delivering exceptional guest experiences.
Responsibilities
- Lead, inspire, and develop a high-performing team of managers and line employees.
- Maintain a visible floor presence, creating meaningful guest connections.
- Deliver a seamless, elevated dining experience aligned with Forbes Five-Star standards.
- Oversee daily operations with precision and consistency.
- Collaborate with Executive Chef and F&B leadership on menus, wine programs, and guest experiences.
- Foster accountability, collaboration, and continuous improvement.
- Manage financial performance including labor, costs, inventory, and revenue.
- Handle guest feedback and service recovery professionally.
- Ensure the environment reflects Four Seasons quality and standards.
- Collaborate cross-functionally to support Resort operations.
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
The Restaurant General Manager – ‘ULU is a pivotal leadership role overseeing one of the Resort’s most celebrated dining experiences. Located along the ocean’s edge, ‘ULU offers an elevated yet approachable atmosphere, showcasing Hawai‘i Island’s rich agricultural and seafood resources through a menu rooted in sustainability and Hawai‘i Regional Cuisine. With a strong focus on locally sourced ingredients—many harvested from the Resort’s own gardens and surrounding waters—‘ULU delivers a dining experience that is both deeply connected to place and refined in execution.
This role is ideal for a dynamic, highly visible leader who thrives in a high-volume, luxury environment. The General Manager serves as the face of the restaurant—driving operational excellence, cultivating a strong team culture, and ensuring every guest experience reflects the intuitive, personalized service that defines Four Seasons.
- Lead, inspire, and develop a high-performing team of managers and line employees
- Maintain a consistent and visible presence on the floor, creating meaningful guest connections and recognizing team contributions
- Deliver a seamless, elevated dining experience aligned with Forbes Five-Star standards and Four Seasons service culture
- Oversee all aspects of daily operations, ensuring precision, consistency, and attention to detail
- Partner closely with the Executive Chef and Food & Beverage leadership to evolve menus, wine programs, and guest experiences that reflect seasonality, sustainability, and innovation
- Foster a culture of accountability, collaboration, and continuous improvement
- Manage financial performance, including labor strategy, cost controls, inventory, and revenue optimization
- Handle guest feedback and service recovery with professionalism, care, and a solutions-driven mindset
- Ensure the physical environment reflects the quality and standards of the Four Seasons brand
- Collaborate cross-functionally to support overall Resort operations and guest satisfaction
- Proven leadership experience in a luxury, high-volume restaurant or resort environment
- A passion for delivering exceptional, personalized guest experiences
- Strong leadership presence with the ability to coach, inspire, and develop diverse teams
- Deep knowledge of food, wine, and beverage, with an appreciation for local sourcing and sustainability
- Strong business acumen across labor management, financial performance, and operational strategy
- Excellent communication and relationship-building skills
- A hands-on, adaptable approach in a dynamic, fast-paced setting
- Ability to obtain a Hawaii State Department of Health Tuberculosis (TB) clearance card
- Salary Range: $89,000 - $107,000
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary ‘Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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