Restaurant General Manager – Salt + Ash

Hawks Cay Resort; Marathon (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Matching

Paid Time Off & Holidays

Housing assistance where available

Meals during shifts

Sister property discounts

Job summary

Hawks Cay Resort in the Florida Keys is seeking a Restaurant General Manager to lead a high‑volume dining operation. You will coach the full team, oversee reservations and service flow, and ensure flawless execution of menus and events.

You will drive financial results, manage budgets, and optimize labor while upholding health and safety standards. The role requires regional relocation to the Florida Keys and a hands‑on, guest‑centric leadership style.

Qualifications

• Minimum 3–5 years as a Restaurant General Manager or Assistant GM in a high‑volume, upscale setting.
• Experience driving financial results and guest satisfaction with strong team leadership.
• Bachelor’s degree in Hospitality Management or related field preferred (or equivalent experience).
• Hands‑on leadership, flexible with evenings, weekends, and holidays; guest‑first mindset.

Responsibilities

• Lead, coach, and develop the full restaurant team across all roles.
• Oversee reservations, seating, service flow, and problem resolution for top-tier guest satisfaction.
• Manage daily operations, inventory, ordering, health/safety, and standards compliance.
• Monitor revenue, cost, labor, and budgets; drive pricing, events, and upselling.

Skills

Team leadership

Guest service excellence

F&B operations

POS systems (Delphi/Toast)

Inventory management

Budgeting & P&L

Education

Bachelor's in Hospitality Management

Tools

Delphi POS

Toast POS

Job description

Key Responsibilities

• Leadership & Team Management: Lead, coach, and develop the full restaurant team (including Assistant Managers, Supervisors, Servers, Hosts, Bartenders, and support staff). Foster a culture of humility, teamwork, guest focus, and continuous improvement.
• Guest Experience: Ensure every guest receives refined, attentive, and personalized service. Oversee reservations, seating, service flow, and problem resolution to achieve top-tier guest satisfaction scores (TripAdvisor, Google, OpenTable, etc.).
• Operations: Manage daily operations including opening/closing procedures, inventory, ordering, maintenance, and compliance with health, safety, and food‑handling standards. Collaborate closely with the Executive Chef, Sous Chefs, and culinary team on menu execution, specials, and seasonal offerings.
• Financial Performance: Achieve or exceed revenue, cost of goods, labor, and profit targets. Monitor sales, expenses, budgets, and P&L statements. Implement strategies to optimize pricing, upselling, private events, and revenue opportunities.
• Staffing & Recruiting: Partner with People & Culture on full‑cycle recruiting, hiring, training, scheduling, and retention. Conduct performance reviews, coaching, and disciplinary actions as needed. Support visa programs (e.g., J1, H2B) and local talent pipelines.
• Marketing & Partnerships: Promote Salt + Ash through social media, local partnerships, resort cross‑promotions, and special events. Work with Sales & Catering on private dining and group bookings.
• Compliance & Standards: Maintain all health department, OSHA, liquor control, and brand standards. Oversee loss prevention, inventory controls, and accurate reporting.

Qualifications & Requirements

• Experience: Minimum 3–5 years as a Restaurant General Manager or Assistant GM in a high‑volume, upscale or fine‑dining restaurant (luxury resort/hotel experience strongly preferred).
• Skills: Proven track record in driving financial results, exceptional guest service, and team leadership. Strong knowledge of food & beverage operations, wine/beverage programs, POS systems (e.g., Delphi, Toast, or similar), and inventory management.
• Education: Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).
• Personal Attributes: Passion for coastal/Florida cuisine, strong communicator, hands‑on leader, flexible with evenings, weekends, and holidays. Must embody humility and a guest‑first mindset.
• Keys‑Specific: Must live in or be willing to relocate to the Florida Keys area. Valid driver’s license and reliable transportation.

What We Offer

• Competitive salary
• Comprehensive benefits package including employer‑subsidized Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with competitive matching
• Paid Time Off, holidays, and potential paid parental leave
• Health & wellness benefits, training, and professional development opportunities through EOS Hospitality leadership programs
• Resort perks including meals during shifts, employee discounts, sister property hotel discounts, and housing assistance where available

Equal Employment Opportunity

Hawks Cay Resort is an Equal Opportunity Employer (EOE). We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other basis protected by applicable federal, state, or local law.