Assistant General Manager – Salt + Ash

Hawks Cay Resort; Marathon (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

Medical, Dental, Vision Insurance

401(k) with matching

Paid Time Off & holidays

Health & wellness programs

Housing assistance

Job summary

Hawks Cay Resort in the Florida Keys seeks an experienced Restaurant Manager to lead and develop a diverse team of servers, hosts, bartenders, and supervisors. You will foster a culture of humility, accountability, and teamwork while delivering refined, personalized guest service.

Responsibilities include daily opening/closing, reservations management, inventory control, and ensuring health, safety, and liquor regulations.

Qualifications

• 2–4 years in restaurant management in upscale or high-volume resort settings.
• Strong leadership, guest service instincts, and F&B operations knowledge.
• Experience with POS systems (Delphi, Toast) and inventory control.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Willing to relocate to Florida Keys and flexible schedule.

Responsibilities

• Lead, coach, and develop the restaurant team to foster teamwork.
• Deliver refined, personalized guest experiences and resolve issues.
• Oversee opening/closing, reservations, floor supervision, and safety compliance.
• Monitor sales, labor costs, and assist with budget and P&L.
• Collaborate with Executive Chef and catering for events and promotions.
• Step in as Manager on Duty as needed.

Skills

Leadership

Guest service

F&B operations

POS systems

Inventory management

P&L knowledge

Team development

Education

Bachelor's in Hospitality or related field

Tools

Delphi

Toast

Job description

Key Responsibilities

• Team Leadership & Development: Assist in leading, coaching, and developing the restaurant team (Servers, Hosts, Bartenders, Supervisors, and support staff). Help foster a culture of humility, teamwork, accountability, and continuous improvement.
• Guest Experience: Deliver refined, personalized service and resolve guest concerns promptly to maintain high satisfaction scores across TripAdvisor, Google, OpenTable, and internal metrics.
• Daily Operations: Oversee opening/closing procedures, service flow, reservations management, floor supervision, inventory control, and compliance with health, safety, sanitation, and liquor regulations.
• Financial & Performance Support: Monitor daily sales, labor costs, and expenses. Support revenue-driving initiatives including upselling, private dining events, and menu promotions. Assist with P&L review and budget adherence.
• Staffing & Training: Partner with the General Manager and People & Culture on recruiting, hiring, onboarding, scheduling, and training. Conduct performance coaching and support retention efforts, including participation in visa programs (J-1, H-2B) where applicable.
• Collaboration: Work closely with the Executive Chef and culinary team on menu execution, specials, and guest feedback implementation. Coordinate with Sales & Catering for private events and resort-wide promotions.
• Standards & Compliance: Maintain brand standards, food safety protocols, loss prevention, and accurate reporting. Step in as Manager on Duty when required.

Qualifications & Requirements

• Experience: Minimum 2–4 years in restaurant management (Assistant GM, Supervisor, or equivalent) in upscale, fine-dining, or high-volume resort/hotel environments strongly preferred.
• Skills: Strong leadership and team development abilities, excellent guest service instincts, solid understanding of F&B operations, POS systems (Delphi, Toast, or similar), inventory management, and basic P&L knowledge.
• Education: Bachelor’s degree in Hospitality Management or related field preferred (or equivalent progressive experience).
• Personal Attributes: Passion for Florida Keys/coastal cuisine, hands‑on approach, strong communicator, and a guest‑first mindset. Must thrive in a fast‑paced environment and embody humility and teamwork.
• Keys‑Specific: Must live in or be willing to relocate to the Florida Keys. Flexible schedule including evenings, weekends, and holidays. Valid driver’s license and reliable transportation required.

What We Offer

• Competitive salary + performance bonus
• Comprehensive benefits package including employer‑subsidized Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with competitive matching
• Paid Time Off, holidays, and potential paid parental leave
• Health & wellness benefits, ongoing training, and professional development through EOS Hospitality leadership programs
• Resort perks including meals during shifts, employee discounts, sister property hotel discounts, and housing assistance where available

Equal Employment Opportunity

Hawks Cay Resort is an Equal Opportunity Employer (EOE). We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other basis protected by applicable federal, state, or local law.