Restaurant General Manager: Lead Team & Guest Experience

Goose Creek Distribution Inc; Milford (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

Goose Creek Distribution Inc. is seeking a General Manager to lead a restaurant team, uphold brand standards, and drive profitability. You will recruit, develop, and guide a high-performing staff while ensuring customer satisfaction and adherence to policies and procedures.

The role demands strong leadership, staffing, scheduling, and regulatory compliance. The GM will supervise daily tasks, train team members, manage payroll, and maintain a clean, safe dining environment.

Qualifications

• Possess a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow team members.
• Effectively implements solutions to restaurant challenges.
• Displays outstanding work ethics at all times in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving restaurant and personal performance.
• Be knowledgeable of products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays.
• Must pass online training and receive Serve Safe Certification.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver's license.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Ensures orders meet and exceed customers' satisfaction.
• Supervises the day-to-day task assignment and performance of team members.
• Manages all matters relating to team members - recruiting, hiring, training, coaching and performance management.
• Ensures accuracy of employee time keeping and payroll reporting.
• Plans and prepares work schedules and coordinates daily assignments and activities of team members.
• Adheres to all city, county, and state regulations.
• Ensures standards on food preparation and handling.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Prepares daily deposit.
• Completes daily paperwork and other reports.
• Conducts periodic inventories.
• Maintains a clean restaurant at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment.
• All duties must be performed in a manner that is free from unlawful harassment.
• The General Manager will be able and willing to perform all duties of a typical restaurant team member.

Job description

Goose Creek Distribution Inc. is seeking a General Manager to lead a restaurant team, uphold brand standards, and drive profitability. You will recruit, develop, and guide a high-performing staff while ensuring customer satisfaction and adherence to policies and procedures.

The role demands strong leadership, staffing, scheduling, and regulatory compliance. The GM will supervise daily tasks, train team members, manage payroll, and maintain a clean, safe dining environment.