Restaurant General Manager — Lead Service & Growth

Dairy Queen; Little Rock (AR); On-site; USD 20,000 - 29,000; Full time

Job summary

Dairy Queen in Little Rock, AR is seeking an experienced Restaurant Manager to lead dining room and kitchen operations, mentor staff, and deliver outstanding fan service. You will drive performance, uphold food safety, and model the warm, welcoming Dairy Queen experience for fans and team members.

The role requires 3–5 years of restaurant management experience with P&L oversight, ServSafe certification, and a hands-on approach to training and development.

Qualifications

• Minimum 3-5 years of restaurant management experience with P&L responsibility.
• Strong hospitality and customer service skills.
• Proven track record of managing COGS and labor.
• Safe food handling practices and ServSafe certification.
• Able to lead, motivate, and develop a store management team.
• Physically able to stand for the shift and lift up to 50 pounds.

Responsibilities

• Be an ambassador of the Dairy Queen brand and stay professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Hospitality & customer service

Team leadership

COGS & labor management

Food safety practices

Staff coaching & development

Education

High School diploma or equivalent

Job description

Dairy Queen in Little Rock, AR is seeking an experienced Restaurant Manager to lead dining room and kitchen operations, mentor staff, and deliver outstanding fan service. You will drive performance, uphold food safety, and model the warm, welcoming Dairy Queen experience for fans and team members.

The role requires 3–5 years of restaurant management experience with P&L oversight, ServSafe certification, and a hands-on approach to training and development.