Restaurant General Manager: Lead People & Profits

Shake Shack; Swampscott (MA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly pay bonuses

Meal discounts

Medical, dental, vision insurance

401k with match

Paid time off

Job summary

Shake Shack is seeking a Restaurant General Manager in Swampscott, MA to lead a high‑volume team and uphold legendary hospitality. You will oversee daily operations, budgeting, staffing, and guest experience to deliver memorable visits.

The role requires a minimum of 3 years in restaurant general management, knowledge of operations, health codes, and P&L responsibilities. We offer competitive pay, benefits, and opportunities for growth within a fast‑growing brand.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Coaching

Team development

Hospitality

Training others

Job description

Shake Shack is seeking a Restaurant General Manager in Swampscott, MA to lead a high‑volume team and uphold legendary hospitality. You will oversee daily operations, budgeting, staffing, and guest experience to deliver memorable visits.

The role requires a minimum of 3 years in restaurant general management, knowledge of operations, health codes, and P&L responsibilities. We offer competitive pay, benefits, and opportunities for growth within a fast‑growing brand.