Restaurant General Manager — Lead People & Guest Experience

Krystal Restaurants LLC; Albany (GA); On-site; USD 52,000 - 66,000; Full time

Job summary

Krystal Restaurants LLC in Albany, GA is seeking an experienced Restaurant Manager to lead daily operations and drive guest satisfaction. You will manage teams, uphold brand standards and control costs while delivering exceptional service.

Responsibilities include developing staff, executing local promotions, monitoring safety and quality, and ensuring a welcoming, efficient dining experience for every guest. Strong leadership and communication are essential.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of 3 years management experience.

Responsibilities

• Creates a great energy in the restaurant and sets the team up for success.
• Empowers the team through Yes I Can.
• Communicates effectively and engages the team in regular huddles.
• Coaches and motivates the Shift Leaders, Assistant Managers and the team.
• Recruits and develops top grade talent.
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Serves those they lead through behaviors, actions and decisions.
• Creates a fresh, friendly and fast service experience so good the guest can’t wait to come back to Krystal.
• Sets clear expectations and creates a welcoming work environment.
• Takes actions to solve and celebrates guest feedback.
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly.
• Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Champions and implements company-wide promotions, product launches and product samplings
• Ensures the team executes and measures the impact of local promotions
• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Responsible for developing and maintaining Krystal 9 operating systems
• Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product (truck) orders
• Reviews inventory and evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Creates, communicates, implements and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
• Monitors and maintains compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational

Skills

People leadership

Guest service

Communication

Issue resolution

Availability

Education

High School Diploma or equivalent

Job description

Krystal Restaurants LLC in Albany, GA is seeking an experienced Restaurant Manager to lead daily operations and drive guest satisfaction. You will manage teams, uphold brand standards and control costs while delivering exceptional service.

Responsibilities include developing staff, executing local promotions, monitoring safety and quality, and ensuring a welcoming, efficient dining experience for every guest. Strong leadership and communication are essential.