Restaurant General Manager: Lead Ops & Service

Jm Foods; Long Beach (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Jersey Mike's in Long Beach, CA is seeking a General Manager to lead daily store operations and develop a high-performing team. You will oversee guest services, training, and staff supervision while ensuring food safety and operational standards.

The role emphasizes hands-on leadership, interviewing and hiring support, and delivering exceptional customer experiences in a fast-paced hospitality environment.

Qualifications

• Strong background in hospitality management with focus on customer service excellence.
• Experience as a general manager with minimum two years in Restaurants / quick-service.
• Knowledge of food safety practices and kitchen operations.
• Proficiency in using POS systems.
• Excellent interpersonal and leadership skills to train, motivate, and supervise staff.

Responsibilities

• Assist in overseeing daily store operations to ensure efficiency and exceptional service.
• Participate in staff training programs to enhance team skills and performance.
• Supervise and support team members while fostering a positive, collaborative workplace.
• Conduct interviews and assist in the hiring process to build a strong team.
• Ensure compliance with food safety regulations and maintain a clean, safe environment.
• Collaborate with management to implement strategies for improving customer satisfaction and operational success.
• Handle customer inquiries and resolve issues promptly to maintain high service standards.

Skills

Hospitality management

Leadership

Customer service

Staff training

POS systems

Interpersonal skills

Education

High School diploma

Tools

POS systems

Job description

Jersey Mike's in Long Beach, CA is seeking a General Manager to lead daily store operations and develop a high-performing team. You will oversee guest services, training, and staff supervision while ensuring food safety and operational standards.

The role emphasizes hands-on leadership, interviewing and hiring support, and delivering exceptional customer experiences in a fast-paced hospitality environment.