Restaurant General Manager - Lead Ops & Guest Experience

Chick-in Waffle; Independence (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Advancement opportunities

Training & development

Job summary

Chick-in Waffle in Independence, MO is seeking a Restaurant Manager to oversee daily operations, ensure customer satisfaction, and drive profitability while maintaining high standards of quality and safety.

You will lead a diverse team, schedule staff, manage budgets, analyze sales, coordinate with suppliers, and implement training to elevate service. Prior leadership experience and an associate degree in business or a related field are preferred.

Qualifications

• 3 years of experience in restaurant management, preferably in a leadership role.
• Ability to plan and manage staff, budgets, and customer service standards.
• Knowledge of health codes, safety standards, and labor regulations.

Responsibilities

• Oversee all daily operations of the restaurant, including opening and closing procedures.
• Ensure all areas are clean, well-maintained, and organized.
• Greet customers and address complaints to ensure a positive dining experience.
• Address and resolve customer complaints promptly and effectively.
• Create and manage staff schedules to ensure adequate coverage.
• Conduct performance evaluations and coach staff members.
• Monitor budgets, track expenses, and manage profitability.
• Prepare and analyze sales, payroll, and profitability reports.
• Manage inventory and coordinate with suppliers.
• Ensure timely service and quality of food/beverages.
• Build relationships with regular customers to foster loyalty.
• Collect and analyze customer feedback to improve service.
• Ensure compliance with health, safety, and labor regulations.
• Conduct training sessions for new and existing staff.

Skills

Leadership

Team Management

Customer Service

Financial Management

Operational Efficiency

Quality Control

Communication

Problem-Solving

Time Management

Interpersonal Skills

Inventory Management

Education

Associate degree in Business Administration or equivalent

Job description

Chick-in Waffle in Independence, MO is seeking a Restaurant Manager to oversee daily operations, ensure customer satisfaction, and drive profitability while maintaining high standards of quality and safety.

You will lead a diverse team, schedule staff, manage budgets, analyze sales, coordinate with suppliers, and implement training to elevate service. Prior leadership experience and an associate degree in business or a related field are preferred.