Restaurant General Manager: Lead Ops & Guest Experience

Wingstop; Fenton (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted meals

Additional employee discounts

Flexible schedules

Internal career growth opportunities

Job summary

Wingstop is seeking an experienced General Manager to oversee daily store operations, deliver exceptional customer service, and lead both front- and back-of-house teams. The ideal candidate has restaurant leadership experience, a passion for growing the business, and is comfortable with flexible schedules, including weekends and nights.

You will partner with the District Manager to recruit, train, and develop staff, monitor performance, and ensure compliance with health and safety standards

Qualifications

• Restaurant management experience required.
• Strong leadership and people management skills.
• Experience implementing safety and sanitation standards.
• Ability to drive customer satisfaction and store performance.
• Proven track record of coaching and developing teams.
• Comfort with rotating schedules, including weekends and nights.
• Experience supervising front- and back-of-house operations.
• Knowledge of inventory, theft prevention, and cost control.
• Excellent communication and problem-solving abilities.

Responsibilities

• Recruit, select, train, schedule, and supervise team members with the District Manager.
• Coach, counsel, and discipline staff; manage performance.
• Set job expectations; monitor performance and compensation actions.
• Communicate with District Manager about operations and HR issues.
• Conduct restaurant inspections to meet standards.
• Track inventory and ensure accurate records.
• Resolve food prep issues and handle customer service calmly.
• Maintain sanitation, safety, and compliance with health regulations.
• Pursue company goals and look for value-added opportunities.

Skills

Guest service mindset

Customer issue handling

Leadership skills

Operations management

Team supervision

Time management

Food safety

Flexible scheduling

Education

Manager Food Handler Certification

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Here is what we can offer you:

• Discounted meals!
• Additional employee discounts
• Flexible schedules
• Internal career growth opportunities

We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.

Essential Duties & Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
• Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant is meeting standards.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Key Skills/Abilities:

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests

• Maintains a calm, tactful demeanor when dealing with difficult situations

• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

• Ability to measure performance, subjectively and objectively

• Cultivate attractive culture within the restaurant

• Ability to handle numerous job duties essential to running a restaurant.

• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.

• Superior leadership, organizational and time management skills.

• Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.

• Proactive problem-solver and decision-maker.

• Must thoroughly understand the importance of good hygiene and food handling practices.

• Flexible schedule required, including weekends and nights.

• Strong work ethic.

• Minimum of 3 years of previous food service, retail or restaurant supervisory

experience

Additional Information:

• Restaurant experience is required

• Manager Food Handler Certification required

• PTO/Vacation

• Excellent Opportunities for Advancement

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.