Restaurant General Manager - Lead Operations & Team

WKS Restaurant Group; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

WKS Restaurant Group in Dallas is seeking a General Manager to oversee daily restaurant operations, lead a diverse team, and uphold brand standards. You will ensure customer service excellence, food safety, and profitable performance while managing staffing, training, scheduling, and compliance.

The role requires at least 2 years of restaurant management, ServSafe certification, and the ability to work flexible hours at multiple locations.

Qualifications

• Minimum 2 years of supervisory or management experience in a restaurant.
• Must be at least 18 years of age.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong communication, leadership, organization, and problem-solving skills.
• ServSafe certification required.
• Proficiency with cash handling, smart safe operation, and POS systems.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Reliable transportation and willingness to work at nearby store locations as needed.
• Ability to resolve customer concerns promptly and professionally using company customer service expectations and processes.

Responsibilities

• Lead and develop restaurant team through hiring, training, and coaching.
• Oversee scheduling, inventory, and payroll processes.
• Ensure food safety and regulatory compliance.
• Maintain brand standards and high customer service.
• Manage budgets, forecasts, and P&L analysis.
• Monitor cash controls and deposits.
• Enforce health and safety policies and audit readiness.
• Drive improvements in customer experience via training.
• Lead during peak periods and support store locations as needed.

Skills

Leadership

Customer service

Operations management

Financial management

Compliance

Staff development

Communication

Team training

Problem solving

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Tools

POS systems

Cash handling

Smart safe operation

ServSafe certification

Job description

WKS Restaurant Group in Dallas is seeking a General Manager to oversee daily restaurant operations, lead a diverse team, and uphold brand standards. You will ensure customer service excellence, food safety, and profitable performance while managing staffing, training, scheduling, and compliance.

The role requires at least 2 years of restaurant management, ServSafe certification, and the ability to work flexible hours at multiple locations.