Restaurant Full Service Casual General Manager - Dallas, Texas

MissionHires; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

All Benefits

Job summary

MissionHires in Dallas seeks an experienced Restaurant Operations Manager to lead our store team, enforce company policies, and drive operational success. You will supervise staff, ensure adherence to food safety standards, and advance training and development across shifts.

This role emphasizes KPI achievement, cost control, and excellent customer service. The position requires completion of the MIT program and a college degree or equivalent restaurant operations experience.

Qualifications

• College degree and/or 3-4 years line operations experience in the restaurant industry.
• Strong leadership and coaching abilities to manage store teams.
• Proficiency in food safety procedures and health regulations.

Responsibilities

• Trains, monitors and reinforces food safety procedures to store management and crew employees.
• Maximizes store KPI goals versus budget and prior year, including local marketing programs.
• Manages profit, food, labor and paper costs and implements plans to improve profits.
• Ensures quality, service and cleanliness standards across all day parts and drives customer satisfaction.
• Leads HR programs to staff, develop and evaluate store management and crew performance.

Skills

Staff leadership

Food safety

Performance management

Budget control

Local marketing

Education

College degree

Job description

Manages the operations and staff including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew.

Responsibilities

Responsibilities (But not limited to):

• Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
• Maximizes store KPI goals versus budget and prior year, including execution of local marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance salesmanship. Manages assigned store requirements for new product rollouts/procedures.
• Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
• Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures total store “Service Excellence”, including “Customer OSAT”, standards are met; implements corrective action plans set with the Regional Manager or Director of Operations, as required.
• Ensures People Excellence culture through the execution of the restaurant’s overall Human Resources programs. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to satisfactorily complete our MIT program (4 weeks).

College degree and/or 3 - 4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.

Benefits

All Benefits