Restaurant General Manager: Lead Operations, Service & P&L

Bolay; West Palm Beach (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Bolay Fresh Bold Kitchen seeks an Operating Partner (General Manager) for its West Palm Beach restaurant. The GM will oversee all operations, ensure top-tier guest service, and maintain staffing to meet guest needs.

The role requires strong leadership, hands-on coaching, and budget/P&L management, with responsibility for hiring, training, and maintaining safety and cleanliness standards.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Minimum 3 years as salaried manager in full-service casual dining.
• Experience with full-service alcohol serving facility desirable.
• Proven leadership, coaching and team motivation.
• Exposure to P&L and sales-building is a plus.

Responsibilities

• Oversee all restaurant operations.
• Ensure excellent guest service meeting expectations.
• Staff adequately to meet guest needs.
• Manage day-to-day operations including cash controls and financial reports.
• Develop annual operating budget and control P&L centers.
• Interview, hire, train, and evaluate staff.
• Maintain safety, cleanliness, and product quality.
• Prepare quarterly sales projections with area supervisor.

Skills

Leadership

Coaching

Team management

Staff motivation

P&L exposure

Education

Bachelor’s Degree or equivalent

Job description

Job 165276 - Operating Partner (General Manager), Restaurant
West Palm Beach, FL

• Oversee every aspect restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable