Restaurant GM: Lead Operations & Guest Experience

Billys Sports Grill; Orange Beach (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Wet Willie's in Orange Beach, Alabama, is seeking a General Manager to oversee all operations of the restaurant. The successful candidate will ensure excellent guest service, manage financials, and maintain high standards in cleanliness and food quality. Candidates must have a Bachelor's Degree and a minimum of 3 years of experience as a salaried manager in casual dining. Leadership skills are essential, as is a track record of guest satisfaction. This role promises a dynamic and engaging work environment.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 3 years as a salaried manager in full-service, casual dining.
• Record of maintaining high standards in cleanliness and guest satisfaction.

Responsibilities

• Oversee restaurant operations and ensure excellent guest service.
• Manage financial and personnel-related administrative duties.
• Maximize table turnover and sales per hour.

Skills

Leadership skills

Guest satisfaction

P&L management

Staff coaching

Education

Bachelor’s Degree or equivalent experience

Job description

Job 165596 - General Manager, Restaurant
Orange Beach, AL

• Oversee every aspect restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable