Restaurant General Manager - Lead High-Volume Experience

Socket.dev; Reston (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Socket.dev seeks a General Manager to oversee daily restaurant operations, develop staff, manage scheduling, and optimize inventory and costs while ensuring guest satisfaction. The GM will report to the Regional Director and lead high-volume service with an emphasis on profitability and quality.

The role requires strong leadership, excellent guest-service skills, and the ability to manage shifts and maintain standards in a fast-paced environment.

Qualifications

• 5 years of high-volume restaurant experience preferred.
• BA/BS degree in hotel/restaurant management desirable.
• Leadership skills to teach, coach and develop a large team.

Responsibilities

• Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience.
• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience.
• Manage shifts including daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Maintain an accurate and up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Able to handle the pressures of coordinating a wide range of activities and propose solutions.
• Adhere to company standards and service levels to increase sales and minimize costs.
• Maintain the restaurant image, including cleanliness and uniforms.
• Keeps Regional Director informed and takes corrective action as needed.
• Ensure a safe working and guest environment to reduce risk of injury.
• Foster a cooperative working climate among employees.
• Complete accident reports promptly when needed.
• Run high-volume stores successfully.
• Estimate costs with corporate for provisioning and purchasing.
• Help to create systems and tools to support growth.
• Has an entrepreneurial spirit and brings ideas to the table.
• Lead and develop a large team; recruit and supervise hourly staff.
• Ensure positive guest service in all areas.
• Respond to complaints and convert dissatisfaction to return visits.
• Share our love of great food and drinks.

Skills

Leadership

Guest service

Time management

Communication

Scheduling

Problem solving

Attention to detail

Organizational skills

Education

BA/BS degree in hotel/restaurant management

Tools

MS Word

Excel

Job description

Socket.dev seeks a General Manager to oversee daily restaurant operations, develop staff, manage scheduling, and optimize inventory and costs while ensuring guest satisfaction. The GM will report to the Regional Director and lead high-volume service with an emphasis on profitability and quality.

The role requires strong leadership, excellent guest-service skills, and the ability to manage shifts and maintain standards in a fast-paced environment.