Restaurant General Manager (Knoxville)

Hardee's Restaurants, LLC; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hardee's Restaurants, LLC in Knoxville, TN seeks an experienced Restaurant General Manager to lead daily operations, drive guest satisfaction, and deliver strong financial results.

You will train and coach team members, schedule hours, manage budgeting and P&L, implement company marketing programs, and ensure food safety and labor compliance.

The role requires leadership, high integrity and the ability to maintain a positive guest experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3–5 years in a restaurant management role.
• Ability to work a 47.5–50 hour week with flexible hours.
• Strong computer and budgeting skills.
• Excellent verbal and written communication.

Responsibilities

• Lead restaurant operations to ensure Guest satisfaction.
• Hire and train staff; provide performance feedback.
• Develop and execute business plan and labor budgeting.
• Ensure compliance with food safety and sanitation.
• Implement marketing programs and manage local initiatives.

Skills

Guest service leadership

People management

Budgeting/P&L

Operational planning

Education

High school diploma or equivalent

Job description

Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.

Responds positively and quickly to Guest concerns.

Hires high quality people who demonstrate and ensure consistent Guest satisfaction.

Ensures all employees are trained and empowered to deliver total Guest satisfaction.

Evaluates each employee’s ability to maintain high levels of Guest satisfaction.

Continuously improves the skills, knowledge and morale of all employees.

Train, coach and provide regular performance feedback (positive and corrective)

Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.

Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.

Utilizes labor effectively to meet budget.

Responsible for financial results

Executes company-wide marketing programs

Enforces all labor laws (federal, state and local).

Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.

Models and encourages CKE shared values.

Is completely focused on and driven by the Guest.

Is of high personal integrity and treats all employees with honesty, respect and dignity.

Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External

EDUCATION

High school diploma or equivalent.

EXPERIENCE

3 - 5 years in management position (preferably restaurant experience)

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

SKILLS & ABILITIES

Basic knowledge of computers.

Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.

Organizational, planning and time management

Good verbal and written communication skills.

PHYSICAL ABILITIES:

Work long hours.

Stand for long periods of time.

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift 50 - 75 pounds comfortably.

Work with various cleaning products.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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