Restaurant General Manager: Guest Experience Leader

churchs; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead one location with a focus on delivering a superior guest experience, achieving sales goals, and controlling expenses. The RGM will supervise staff, train the team, and ensure compliance with laws and company policies while maintaining a safe, clean dining environment.

The role requires a high school diploma or GED and at least 1 year of supervisory restaurant experience; strong leadership and budget skills are essential to succeed

Qualifications

• High school diploma or GED required; 1 year of supervisory experience in the restaurant industry.
• Completion of all required training and passing tests related to the role.

Responsibilities

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Communicate with guests to obtain feedback and identify service and food quality improvements.
• Resolve guest complaints using the listen, apologize, satisfy and thank model.
• Ensure calls are answered promptly and professionally.
• Direct and conduct regular team training; provide feedback for improvement.

Skills

Interpersonal skills

Leadership

Coaching/Development

Customer service

Budgeting

P&L understanding

Conflict resolution

Staff training

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken is seeking a Restaurant General Manager to lead one location with a focus on delivering a superior guest experience, achieving sales goals, and controlling expenses. The RGM will supervise staff, train the team, and ensure compliance with laws and company policies while maintaining a safe, clean dining environment.

The role requires a high school diploma or GED and at least 1 year of supervisory restaurant experience; strong leadership and budget skills are essential to succeed