Restaurant General Manager - Growth & People Leadership

Shake Shack Enterprises, LLC; Braintree (MA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k with match

Paid time off

Job summary

Shake Shack Enterprises, LLC in the United States is seeking a Restaurant General Manager to lead daily operations, coach team members, and uphold hospitality excellence across frontline roles.

You will manage inventory, budgets, and safety standards, drive sales, and promote Shake Shack's brand through local events while ensuring compliance with health codes and company policies. The role demands strong leadership, P&L ownership, training ability, and a passion for guest experience.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

RGM experience

High volume ops

P&L ownership

Hospitality leadership

Team coaching

Budget management

Education

Food handler certification preferred

Tools

POS systems

Job description

Shake Shack Enterprises, LLC in the United States is seeking a Restaurant General Manager to lead daily operations, coach team members, and uphold hospitality excellence across frontline roles.

You will manage inventory, budgets, and safety standards, drive sales, and promote Shake Shack's brand through local events while ensuring compliance with health codes and company policies. The role demands strong leadership, P&L ownership, training ability, and a passion for guest experience.