Restaurant General Manager - Caroline's Oyster Bar

White Lodging; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Parental leave

PTO with rollover

401(k) match

Tuition reimbursement

Employee discounts

Job summary

White Lodging is hiring a Restaurant General Manager to lead food and beverage operations at one of our premium hotel restaurants. This senior role combines operator leadership, people development, and business driving responsibilities in a high-volume setting.

You will own the full financial performance, oversee multiple managers, and collaborate with the executive chef and beverage team to sustain an exceptional guest experience and strong brand reputation.

Qualifications

• Experience as Restaurant GM or senior leader in a high-volume hotel or upscale restaurant.
• Ability to own restaurant P&L, labor and food costs, and drive profitability.
• Strong background in upscale dining operations with wine/food program knowledge.
• Experience managing multiple meal periods and cross-functional teams.

Responsibilities

• Lead all aspects of hotel restaurant operations and ensure a seamless dining experience.
• Recruit, direct, and develop a team of managers and front-of-house staff.
• Drive performance with systems, processes, and service standards.
• Own financial performance including budgets, labor cost, and forecasting.
• Partner with Executive Chef and beverage team to ensure menu quality and flow.
• Champion guest satisfaction and hotel restaurant brand reputation.
• Collaborate with corporate leadership, marketing, and events teams on growth goals.

Skills

Restaurant leadership

P&L management

Staff development

Wine & beverage knowledge

Data-driven decisions

Communication

Strategic planning

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description

Summary:

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

We are hiring a Restaurant General Manager to lead food and beverage operations at one of our premium hotel restaurants. This is a senior restaurant leadership role for an experienced hospitality professional who is equal parts operator, people developer, and business driver — someone who builds exceptional teams, delivers outstanding guest experiences, and owns the full financial performance of a high-volume hotel restaurant. If you're a Restaurant General Manager, Food and Beverage Director, Assistant General Manager ready to step up, or a senior dining room manager looking for restaurant GM jobs with a growth-oriented hospitality company, White Lodging offers the portfolio, the culture, and the career path to match your ambition. With multiple hotel properties in each market, your next opportunity is always within reach.

Responsibilities

What You'll Do

• Lead all aspects of hotel restaurant operations — delivering a seamless, elevated dining experience across multiple meal periods in a high-volume premium hotel food and beverage environment
• Recruit, direct, and develop a team of restaurant managers and front-of-house associates — fostering a culture of excellence, accountability, internal promotion, and long-term professional growth
• Drive restaurant operational performance through consistent execution of systems, processes, service standards, and White Lodging operational protocols across every shift and every meal period
• Own the full financial performance of the restaurant — managing P&L, budgets, labor cost, food cost, forecasting, and strategic revenue initiatives to consistently achieve and exceed profitability goals
• Partner closely with the Executive Chef and beverage team to ensure menu quality, kitchen and dining room operational flow, and a strong wine and beverage program culture throughout the restaurant
• Champion guest satisfaction and hotel restaurant brand reputation — ensuring service excellence at every touchpoint and resolving all guest concerns with urgency and professionalism
• Collaborate cross-functionally with hotel corporate leadership, marketing, and events teams to align on promotions, activations, and hotel restaurant business development goals

What You'll Bring

• Proven experience as a Restaurant General Manager, Food and Beverage Director, or senior restaurant leader managing multiple managers across diverse front-of-house and back-of-house teams in a high-volume hotel or upscale restaurant environment — strongly preferred
• Demonstrated ability to own restaurant P&L, manage labor and food costs, and drive profitability in a full-service hotel dining or upscale restaurant setting
• Strong background in upscale dining operations with deep knowledge of wine, food and beverage pairings, and beverage program management — Sommelier certification a plus but not required
• Experience managing multiple meal periods across a full-service hotel restaurant — prior oversight of In-Room Dining or banquet food and beverage operations a significant advantage
• Process-driven operational leadership approach with exceptional organizational and execution skills — you build systems that work and hold your team accountable to them
• Demonstrated success developing restaurant managers and associates, driving positive team culture, and building the internal promotion pipeline that defines a healthy restaurant operation
• Entrepreneurial mindset with a genuine focus on continuous improvement, long-term restaurant growth strategy, and elevating the guest experience at every opportunity
• Strong communication, business acumen, and creative problem-solving abilities — you lead with data, act with urgency, and communicate with clarity at every level of the organization

Other Information

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels and restaurants in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.