Restaurant General Manager

Taco Bell; Swansea (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

4 weeks' vacation

Scholarship programs

Career advancement opportunities

Job summary

A popular fast-food chain in Swansea is seeking a Restaurant General Manager to lead a dynamic team and ensure exceptional customer experiences. The role involves recruiting and training staff, managing budget and financial performance, and addressing customer issues effectively. Candidates should have at least 5 years in restaurant management, excellent communication skills, and a track record of improving team performance. Additional perks include competitive pay, bonus potential, and career advancement opportunities.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Exceptional communication skills, both written and verbal.
• Proficient with digital tools and platforms.
• Excellent written and verbal communication.
• Understanding of restaurant maintenance programs.
• Champions Taco Bell's culture and values (Equity, Inclusion, Belonging).
• Skilled in recruiting and training staff.
• Adaptable to change and able to support change management.
• Adheres to corporate policies and Health & Food Safety standards.

Responsibilities

• Recruit, onboard, and conduct orientations for new team members.
• Mentor Assistant Managers and Shift Leaders to execute training plans.
• Analyze financial performance and manage budget efficiently.
• Address conflicts promptly to maintain a positive environment.
• Engage with customers and resolve issues to ensure positive experiences.
• Schedule staff to optimize service; coach on CHAMPS standards.
• Lead product rollout meetings to ensure successful implementation.
• Analyze financial performance and manage the budget to maximize profitability.
• Monitor competitors and improve digital presence and loyalty programs.

Skills

People management

Performance improvement

Digital tools proficiency

Communication skills

Team motivation

Recruiting talent

Change management

Change management

Policies & health

Job description

About the Job:

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week.

The Day-to-Day:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions Taco Bell's culture and values, with a focus on Equity, Inclusion, and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus potential
• 4 weeks' vacation and additional Paid Time Off
• Scholarship programs for continuing education
• Career advancement and professional development ```',