Restaurant General Manager

SSP America; Seattle (WA); On-site; USD 82,000; Full time

Job summary

An established industry player is seeking a Restaurant General Manager to oversee operations in a dynamic airport environment. This role is pivotal in ensuring exceptional guest experiences while managing staff, financials, and compliance with health standards. The ideal candidate will thrive in high-pressure situations, demonstrating strong leadership and problem-solving skills. Join a company that values diversity and inclusion, offering competitive benefits and a supportive workplace culture. If you have a passion for hospitality and a drive for excellence, this opportunity is perfect for you.

Benefits

Paid Training

Employee Meal Program

Paid Time Off

Retirement Plan with Company Match

Medical Benefits

Company-paid Basic Life & ADD Insurance

Qualifications

• Experience in managing restaurant operations and guest services.
• Strong leadership and team management skills.

Responsibilities

• Manage all aspects of restaurant operations and guest service standards.
• Train staff and ensure compliance with health and sanitation standards.

Skills

Guest Service

Staff Management

Financial Management

Problem Solving

Training and Development

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Job Title: Restaurant General Manager

Salary: $82,000 / year + bonus potential

The Restaurant General Manager is responsible for establishing and maintaining guest service standards. This role involves managing all aspects of full service and/or quick service operations within the airport, including staff training and retention, delivering excellent hospitality, controlling food and labor costs, sharing P&L responsibilities, managing shifts, ensuring sanitation, safety, and cleanliness, all while adhering to company policies and procedures.

Essential Functions:

• Ensure outstanding guest service by providing a guest-friendly environment, greeting and acknowledging every guest, maintaining high standards, solid product knowledge, and other components of guest service across one or multiple restaurant formats, including fast food and full service.
• Handle guest complaints and comments, using feedback to make improvements.
• Plan and assign daily goals, tasks, and responsibilities; instruct direct reports such as supervisors and assistant managers.
• Lead management team and staff in new product launches and promotional activities, guiding implementation and providing training.
• Manage financials, personnel, facilities, marketing, food quality, and overall business operations effectively.
• Communicate company policies clearly and timely to staff through written and oral means.
• Monitor sales performance through reports and market analysis, ensuring proper follow-up.
• Work effectively under pressure, exercising sound judgment in high-stress situations.
• Train and hold management and staff accountable for systems, tools, and processes that promote guest loyalty and profitability.
• Identify operational issues, develop solutions, and measure outcomes.
• Ensure compliance with company policies and health and sanitation standards.
• Accurately record charges, refunds, and inventory damages; verify and post business transactions.

Benefits:

• Full-time employment
• Paid training
• Employee meal program
• Paid time off
• Retirement plan with company match
• Medical benefits, with up to 80% of premiums covered, based on eligibility
• Company-paid Basic Life & ADD insurance

Diversity and inclusion are priorities at SSP. We are committed to engaging all employees, promoting diversity, ensuring equality, respecting human rights, and positively impacting communities. We welcome applications from candidates of all backgrounds, genders, races, religions, disabilities, sexual orientations, and identities.