Restaurant General Manager

Socket.dev; Roseville (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Socket.dev in Roseville, Michigan is hiring a Restaurant General Manager (RGM) to lead a single restaurant. The RGM oversees profitability, guest experience, people, and operations, reporting to the District Manager and managing an Assistant Manager, Shift Coordinators, and Team Members (20-45 staff).

You will drive sales through proactive service and local marketing, recruit and train the team, schedule, ensure compliance with laws and brand standards, and cover duties of the assistant manager

Qualifications

• Must be at least eighteen years old.
• Proficient with Microsoft Office and email.
• High school diploma or GED required; two years of college preferred.
• One to two years of previous restaurant management experience.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to lead and manage teams to meet deadlines.
• Availability to work evenings, weekends, and holidays.
• Ability to work long or irregular shifts.

Responsibilities

• Maintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.
• Drives sales through proactive guest service, people development, and operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through effective operations and timely response to guest issues.
• Analyzes guest feedback systems to determine root causes and develops action plans to address issues.
• Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team.
• Onboards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team's capabilities and elevate restaurant performance.
• Manages restaurant labor through optimal manager staffing and team member scheduling.
• Ensures compliance with government regulations, employment laws, and company policies.
• Ensures that the restaurant upholds all operational and brand standards.
• Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.

Skills

Microsoft Office

Leadership

Guest service

Time management

Communication

Education

High school diploma or GED

Two years of college preferred

Job description

Now Hiring: Restaurant General Manager (RGM)

• Location: ROSEVILLE, Michigan

Position Overview

The Restaurant General Manager (RGM) is the executive leader of the restaurant, focused on profitability, guest experience, people, and operations. The Restaurant General Manager has overall responsibility for managing the daily operations of a single restaurant. The Restaurant General Manager operates under the direction of the District Manager and directly manages a team consisting of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary of Responsibilities

Profitability

• Maintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.
• Reviews key P&L lines to increase restaurant profitability.
• Drives sales through proactive guest service, people development, and operations management.

Guest

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through effective operations and timely response to guest issues.
• Analyzes guest feedback systems to determine root causes and develops action plans to address issues.
• Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.

People

• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team.
• Onboards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team's capabilities and elevate restaurant performance.

Operations

• Manages restaurant labor through optimal manager staffing and team member scheduling.
• Ensures compliance with government regulations, employment laws, and company policies.
• Ensures that the restaurant upholds all operational and brand standards.
• Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.

Qualifications and Skills

• Must be at least eighteen (18) years of age.
• Must be proficient with Microsoft Office and email.
• High school diploma or GED required; two (2) years of college preferred.
• One (1) to two (2) years of previous restaurant management experience.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize one's own and others' work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.