Restaurant General Manager

Workstream; Wisconsin Dells (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Workstream is seeking a Restaurant General Manager in Wisconsin Dells, WI, responsible for overseeing daily operations and profitability of the restaurant. The ideal candidate will have 1-2 years of restaurant management experience, a strong grasp of P&L management, and excellent leadership and guest service skills. This position requires the ability to work variable shifts and manage a team effectively to ensure guest satisfaction and operational standards are met.

Qualifications

• Must be at least eighteen (18) years of age.
• 1-2 years of previous restaurant management experience is required.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Accountable for the restaurant's P&L.
• Directs team members to exceed guest expectations.
• Leads the recruitment and selection process.

Skills

P&L management

Leadership

Guest service principles

Time management

Education

High School Diploma or GED

2 years of college preferred

Job description

Overview

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Responsibilities

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes


• Reviews key P&L lines to increase profitability for the restaurant


• Drives sales through proactive guest service, people development & operations management

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility


• Manages the guest experience through operations and timely response to Guest issues


• Problem solves guest feedback systems to determine root causes and develops action plans to address issues


• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team


• On-boards new team members by training and guiding them through the certification process


• Inspires the restaurant team by effectively managing individual and team recognition programs


• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling


• Enforces compliance with government regulations, employment laws, and BKC policies


• Ensures that the restaurant upholds operational and brand standards


• *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills

• Must be at least eighteen (18) years of age


• High School Diploma or GED required, 2 years of college preferred


• 1-2 years of previous restaurant management experience


• Strong understanding of P&L management & drivers of restaurant profitability


• Ability to prioritize own and others’ work and time to meet deadlines and objectives


• Demonstrated leadership skills


• Demonstrated understanding of guest service principles


• Available to work evenings, weekends, and holidays


• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant