Restaurant General Manager

Shake Shack; North Carolina; On-site; USD 62,462 - 80,350; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, Dental, Vision Insurance

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre‑tax commuter benefits

Flexible spending accounts

Development and growth opportunities

Job summary

Shake Shack is seeking a seasoned Restaurant General Manager to lead a high‑volume team and own daily operations in North Carolina. You will drive profitability, uphold hospitality standards, and coach staff to deliver exceptional guest experiences.

You will oversee budgets, ensure safety and sanitation, and foster brand growth through local events while developing people and maintaining top performance across the restaurant.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high‑volume, fast‑paced environment.
• Knowledge of restaurant operations, including personnel management, purchasing, sanitation, and health codes.
• Ability to learn and train others on Shack operations.
• Demonstrated hospitality focus and team motivation.
• Strong leadership with coaching and excellence.
• Knowledge of financial aspects of operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top‑notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement policies to promote health and safety compliance
• Manage payroll and scheduling
• Promote the brand in the local community through events

Skills

Restaurant GM

Leadership

P&L

Operations knowledge

Hospitality

Staff training

Flexible hours

Food safety

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we’re committed to always doing the right thing. As one of the fastest-growing hospitality brands, we’re all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Responsibilities

• Lead, coach and develop team members

• Manage inventory, quality, and safety protocols

• Meet and exceed financial and profitability goals by managing budget

• Maintain top‑notch standards of excellence and hospitality

• Drive sales and profits while developing people

• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.

• Manage payroll and scheduling

• Promote the brand in the local community through word‑of‑mouth and restaurant events

Job Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast‑paced environment

• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security

• Ability to learn and train others on all aspects of the Shack operations

• Demonstrated ability to champion hospitality and motivate team members

• Strong leadership skills with a focus on coaching and achieving excellence

• Knowledgeable in all financial aspects of business operations

• Minimum 3 years of P&L responsibilities

• Food handler certification, preferred

• Willingness to work flexible hours

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre‑Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $62,462.40 - $80,350.40

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.