Restaurant General Manager

KF; Lewisburg (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Paid Time Off

Tuition reimbursement

Career development

Medical benefits

401k retirement plan

Free meal each shift

KFC Foundation programs

Job summary

KFC in the United States is seeking a Restaurant General Manager to lead a dedicated team, recruit and train staff, and uphold the KFC brand standards. You will drive performance through coaching and structured training, ensuring exceptional guest experiences.

The role emphasizes financial stewardship, optimization of scheduling, and creating a culture of equity and inclusion. You will mentor managers, handle customer issues, and contribute to growth and career development within the restaurant.

Qualifications

• 5 years in restaurant or retail management with a strong people-management track record.
• Proven ability to improve performance using P&L analysis.
• Excellent written and verbal communication skills.
• Experience recruiting and training both high- and under-performing employees.
• Knowledge of restaurant maintenance programs and safety standards.
• Advocates for equity, inclusion and belonging in teams.

Responsibilities

• Recruit, onboard, and orient Team Members and Shift Supervisors.
• Develop and mentor training plans for managers and trainers.
• Recognize and reward top performers regularly.
• Resolve conflicts to maintain a positive work environment.
• Engage with customers and resolve issues promptly.
• Schedule staff to optimize service and support brand standards.
• Analyze financial performance and manage the budget to maximize profitability.
• Monitor competitors and enhance digital presence and loyalty programs.

Skills

People management

P&L analysis

Communication skills

Recruiting talent

Training & development

Brand standards

Change management

Equity inclusion Belonging

Job description

About the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus EligiblePaid Time OffTuition reimbursement and scholarship opportunitiesCareer advancement and professional developmentMedical benefits401k retirement planFree meal each shiftKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!