Restaurant General Manager

KF; Concord (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus eligible

Paid time off

Tuition reimbursement and scholarship

401k retirement plan

Free meal during shifts

KFC Foundation programs

Job summary

KFC in North Carolina Concord is seeking a Restaurant General Manager who will recruit, train, and develop a top-performing team. You will drive profitability while maintaining exceptional guest experiences and upholding KFC brand standards.

The role requires strong leadership, equity and inclusion focus, and hands-on coaching to elevate performance. You will oversee scheduling, training initiatives, and customer recovery, with a focus on operational excellence, safety, and financial

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written and verbal.
• Understanding of restaurant maintenance programs.
• Champions KFC’s culture and inclusion values.

Responsibilities

• Recruit, onboard, and train top Team Members and Shift Supervisors.
• Develop training plans and mentor managers and trainers.
• Schedule staff to optimize service and adhere to brand standards.
• Analyze financial performance and manage budget to maximize profitability.
• Resolve customer issues promptly to ensure a positive experience.
• Lead product rollout meetings and monitor competitive benchmarks.

Skills

People management

P&L management

Team development

Customer service excellence

Digital tools

Tools

POS systems

Restaurant software

Job description

About the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus EligiblePaid Time OffTuition reimbursement and scholarship opportunitiesCareer advancement and professional developmentMedical benefits401k retirement planFree meal each shiftKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!