Restaurant General Manager

KF; Crown Point (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

4 weeks’ vacation

Tuition reimbursement

Medical benefits from day 1

401k retirement plan with 6% match

Free meal each shift

Discounts on mortgages, vehicles, cell

Gym memberships

KFC Foundation Programs

Scholarship opportunities

Job summary

KF in Crown Point, IN is seeking a Restaurant General Manager to lead a dynamic team, uphold KFC brand standards, and drive exceptional guest experiences. You will recruit, train, and develop managers and crew, manage the P&L, optimize scheduling, and implement product rollouts while maintaining a positive, inclusive culture.

This role rewards performance with competitive pay, strong benefits, and growth opportunities within KF.

Qualifications

• Minimum 5 years in restaurant/retail management with a strong people track record.
• Proven ability to improve performance via P&L analysis.
• Exceptional communication, written and verbal, and interpersonal skills.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
• Develop and execute comprehensive training plans; mentor managers and trainers.
• Recognize and reward high performance; foster equity and inclusion.
• Address conflicts promptly to maintain a positive work environment.
• Engage with customers to resolve issues and ensure a positive experience.
• Schedule staff strategically; coach on KFC brand standards and roll out products.
• Analyze financial performance; manage budget to maximize profitability.
• Monitor competitors and enhance digital presence and loyalty programs.

Skills

People management

P&L analysis

Communication skills

Recruiting

Training & development

Change management

Customer service

Brand standards compliance

Tools

Digital tools & platforms

Job description

About the Job:As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.The Day-to-Day:Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:Competitive payBonus Eligible4 weeks’ vacation and additional Paid Time OffTuition reimbursement and scholarship opportunitiesCareer advancement and professional developmentMedical benefits from day 1401k retirement plan with 6% matchHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreFree meal each shiftKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!