Restaurant General Manager

Hunter Super Techs - TurnPoint; Madison (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Hunter Super Techs - TurnPoint in Madison, WI seeks a General Manager to drive restaurant success by directing operations, ensuring guest satisfaction, and achieving profitability.

You will lead Assistant Managers and Team Members, train staff, manage labor and budget, maintain quality and safety standards, and build positive relationships with guests and local authorities.

Qualifications

• Excellent oral and written communication skills.
• Strong organization and time management.
• Ability to work effectively under pressure.
• Proven problem-solving abilities.
• Willingness to take and follow directions.
• Flexible schedule to cover all shifts.
• Team-oriented with strong guest service focus.

Responsibilities

• Direct restaurant operations to meet sales and profitability goals.
• Supervise Assistant Managers and Team Members.
• Ensure training for new and existing staff.
• Maintain high standards of food quality, safety, and cleanliness.
• Monitor budget and labor to control costs.
• Foster positive guest relations and handle guest concerns.

Skills

Professional communication

Organization & time management

Work under pressure

Problem solving

Direction giving

Team player

Service driven

Flexibility

Shift versatility

Job description

Position Overview

The General Manager drives success of the restaurant through the direction and control of operations that ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising Assistant Managers and Team Members.

Essential Functions

• Displays, encourages, and inspires high morale and motivation in the restaurant.
• Creates positive relationships with team members and guest by treating everyone with respect.
• Ensures proper training of new team members and recurring training for ongoing employees.
• Minimizes turnover by responding to and resolving team member issues.
• Supports and practices an open door policy.
• Promotes an atmosphere of positive Guest Relations.
• Builds Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner.
• Establishes a positive relationship with the local authorities and seeks their help in managing regulatory and governance related issues.
• Responsible for implementing advertising and promotional campaigns.
• Reviews financial information and monitors budget to ensure efficient operation and that expenditures stay within budget.
• Takes action to correct any deviations from budget.
• Uses the computer for review and analysis of information.
• Responsible for the financial results of the restaurant.
• Drives positive results for labor through proactive scheduling and reacting to business trends.
• Maintains and controls restaurant assets.
• Monitors restaurant’s on-hand inventory for waste and theft.
• Ensures adequate inventory levels that allow for Guest needs but do not tie up company assets in unneeded and costly inventory.
• Ensures compliance with cash control policies and procedures.
• Supervises cleaning and maintenance of equipment and arranges for repairs, contracts, and other services as directed by supervisor.
• Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant in accordance with brand and company standards
• Follows the standards of the company’s policies and procedures and operates in accordance with the brand’s Operations Manual.
• Demonstrates organizational skills.
• Completes assignments and duties on time.
• Develops personal goals for professional growth.
• Exhibits a neat and clean appearance consistent with a professional image.
• Executes company programs and decisions with support and commitment.

Qualifications

• Professional oral and written communication skills.
• Organization and time management skills.
• Works well under pressure.
• Can effectively solve problems.
• Able to take and give direction.
• Can be flexible as needs dictate.
• Works well with other people in a team environment.
• Service driven.
• Excellent attendance and willingness to be flexible based on business needs.
• Must have the ability to work all shifts when the restaurant is open.