Restaurant General Manager — Guest Experience & Growth

Upward Projects; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical with company contribution

Vision and Dental Insurance

Vacation and earned paid sick time

401K with company match

Meal Discounts and Perks

Thanksgiving and Christmas off

Mental Wellness programs

Job summary

Upward Projects is seeking a General Manager in Dallas to lead restaurant operations and guest experience. You will coach store leadership, recruit and develop talent, and ensure financial performance through aligned objectives and strong processes.

Join a collaborative team focused on authentic hospitality, brand standards, and local community partnerships. This role requires 1 year GM experience in full-service or 3-5 years in management with ServSafe and alcohol service certifications.

Qualifications

• 1 year of General Manager experience in full-service restaurant or 3-5 years in service-industry management.
• Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.
• ServSafe and Responsible Alcohol Service Certifications are required

Responsibilities

• Coach, develop, and engineer high-performing store leadership teams.
• Attract, retain, and grow talent across all levels, conducting performance reviews.
• Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
• Lead effective store communication and ensure adoption of change initiatives.
• Uphold and coach teams to consistently deliver an exceptional guest experience.
• Drive operational excellence by holding teams to brand standards and execution.
• Own full P&L accountability and drive sustained profitability.
• Identify trends and opportunities using scorecards and business insights.

Skills

P&L accountability

Coaching & development

Operational excellence

Team leadership

Education

Bachelor’s or Associate’s degree in Hospitality/Management/Business

Tools

ServSafe Certification

Responsible Alcohol Service Certification

Job description

Upward Projects is seeking a General Manager in Dallas to lead restaurant operations and guest experience. You will coach store leadership, recruit and develop talent, and ensure financial performance through aligned objectives and strong processes.

Join a collaborative team focused on authentic hospitality, brand standards, and local community partnerships. This role requires 1 year GM experience in full-service or 3-5 years in management with ServSafe and alcohol service certifications.