Restaurant Floor Manager

Placements24; Willows (CA); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Gratuity share

Career growth

Staff meals

Discounts on food and beverages

Training & development

Job summary

[Client] is seeking a proactive Restaurant Floor Manager for a premier dining establishment in Welkom. You will lead the front-of-house team and oversee service standards to deliver an outstanding guest experience.

The role focuses on operations, guest satisfaction, and maintaining the restaurant's reputation for excellence. Responsibilities include supervising daily operations, training staff, managing reservations, ensuring safety compliance, handling guest feedback, and coordinating with the

Qualifications

• Previous supervisory or management experience in a busy restaurant.
• Strong understanding of food and beverage service, including wine and cocktails.
• Excellent leadership, communication and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• Passion for delivering exceptional customer service.
• Experience with restaurant POS systems.

Responsibilities

• Supervise daily restaurant operations, ensuring high standards of service and guest satisfaction.
• Lead, train, and motivate the front-of-house team including servers, hosts and bartenders.
• Manage guest reservations, seating arrangements and overall dining experience.
• Ensure compliance with health, safety and hygiene regulations.
• Handle customer feedback and resolve service issues promptly.
• Monitor inventory for service items and coordinate with kitchen and bar.

Skills

Leadership

Team management

Customer service

Communication

Interpersonal skills

POS systems

Stays calm under pressure

Wine & beverage knowledge

Tools

Restaurant POS systems

Job description

About the Role

Our client is searching for a proactive and customer-focused Restaurant Floor Manager to join their acclaimed dining establishment in Welkom . This role is crucial for ensuring the smooth and efficient operation of the dining floor, providing an outstanding experience for every guest. You will lead the front-of-house team, manage service standards, and maintain the restaurant's reputation for excellence in the Free State .

Key Responsibilities

• Supervise daily restaurant operations, ensuring high standards of service and guest satisfaction.
• Lead, train, and motivate the front-of-house team, including servers, hosts, and bartenders.
• Manage guest reservations, seating arrangements, and overall dining experience.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle customer feedback and resolve any service issues promptly and effectively.
• Monitor inventory for service-related items and coordinate with the kitchen and bar.

Requirements

• Previous experience in a supervisory or management role within a busy restaurant setting.
• Strong understanding of food and beverage service, including wine and cocktail knowledge.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• A passion for delivering exceptional customer service.
• Experience with restaurant POS systems.

Benefits

• Competitive salary and gratuity share.
• Opportunities for career growth within a reputable restaurant group.
• Staff meals and discounts on food and beverages.
• A dynamic and fast-paced work environment.
• Ongoing training and development programs.