Restaurant Floor Leader: Guest-First Service & Mentorship

Daily Grill; Burbank (CA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Meal daily when working as an Hourly M

On-Demand Pay with Tapcheck

Discount on food and drinks

Training and growth opportunities

Positive company culture

Medical, Dental, Vision, 401K

Job summary

Daily Grill Concepts in Palm Desert, CA, is seeking an experienced Front-of-House Hourly Manager to support the daily restaurant operations. You will work under the General Manager to ensure guest satisfaction, team support, and adherence to company culture.

Responsibilities include supervising shift operations, coaching staff, and upholding health and safety standards while maintaining service excellence and a positive dining experience across our casual and pub concepts.

Qualifications

• Experience in full-service restaurant operations.

Responsibilities

• Oversee on-shift operations and labor goals while coaching team members.
• Deliver exceptional guest service and be an approachable floor presence.
• Plan shifts with huddles, line checks, and monitor team hours and breaks.
• Assist with communicating policies and procedures.
• Mentor staff and train new hires to uphold service standards and safety.
• Address guest concerns using the established service recovery method.
• Communicate shift information to the management team using the Manager Log.

Skills

Customer service

Leadership

Communication

Multitasking

Problem-solving

Training

Job description

Headquartered in Palm Desert, CA, Daily Grill Concepts is a national restaurant company with 5 restaurants in two states. The Company boasts 2 different, yet complimentary brands, spanning the spectrum from Casual Daily Grill to the hip and trendy Public School Gastro Pubs.

We have a great opportunity for an experienced Restaurant Manager!

The FOH Hourly Manager will be responsible for assisting the Management Team with the daily operations of the restaurant including guest satisfaction, team member support, and maintaining the company culture of the restaurant. The Hourly Manager reports to the General Manager.

Job Responsibilities:

• Oversee on shift operations including meeting labor goals, coaching team members, quality control
• Deliver superior service and maximize guest's experience by touching tables, addressing any guest concerns, and being a visible and accessible point of contact on the floor
• Plan successful shifts by leading huddle ups, line checks, and being aware of all team member’s time on the clock. Guide the team with when/if they need a break, if they are reaching overtime, etc.
• Assist with setting and communicating company policies and processes
• Serve as a mentor to the team by leading by example, assisting with training new employees as needed, and upholding all team members to our standards (Sequence of Service, Health Dept. etc)
• Respond efficiently and accurately to customer complaints following the L.A.S.T. Method
• Actively communicate with your Management team including information about shift flow, labor, team member performance, guest comments, PDR events, team member concerns, and any other pertinent information by utilizing the Manager Log feature in R365.
• Ensure staff follows health and safety regulations
• Other duties will be assigned

Job Requirements:

• Must have an open availability including weekends and holidays
• Minimum of 2 years in a full-service restaurant
• Strong multi-tasking ability, with the ability to work well under pressure
• Positive and Professional Attitude
• Knowledge of business process and functions
• Excellent Communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Must be committed to our mission and culture

Benefits include:

• Meal daily when working as an Hourly Manager
• On-Demand Pay with Tapcheck
• Discount on food and non-alcoholic beverages when dining as a guest or ordering to-go in any of our restaurants
• Training and the opportunity to grow within the company and beyond
• Positive company culture focused on development of our team members
• Medical, Dental, Vision, 401K

Daily Grill introduces a twist on classic dishes and hand-crafted cocktails. Fresh, flavorful American fare is served in our beautiful restaurants designed to feel like your home away from home. Daily Grill features seasonal menus with locally-sourced ingredients prepared in a scratch kitchen.
Signature favorites like our Chicken Pot Pie and Loaded Mac & Cheese bring back nostalgic memories at the first bite. Creative contemporary dishes like Ahi Tuna Sashimi and Spicy Shrimp & Chicken Pasta add a modern-flare to our wide-ranging menu. Happy Hour can be enjoyed daily. Breakfast and weekend brunch is available at select locations.
Our team members deliver an experience personalized to each guest and strive to exceed their expectations. Since 1989, we've built a loyal following within the local communities we serve. Above all, we remain true to our philosophy, "The only thing we put before our guests is our food." #ThinkDaily