Restaurant Floor Lead — Front-of-House Ops

Eataly; Santa Clara (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Discounts at Eataly

Referral bonus program

and more!

Job summary

Eataly Santa Clara is seeking a Restaurant Manager to assist the Restaurant AGM in day-to-day operations of our full-service restaurant. Reports to the Restaurant AGM and oversees front-of-house staff including servers, bartenders, food runners, hosts, bussers and barbacks.

You will lead frontline teams, participate in hiring and training, and ensure top-notch guest experiences while upholding safety and quality standards. This role requires flexibility for evenings and weekends.

Qualifications

• 2+ years of experience leading or managing a front-of-house restaurant team.
• Understanding of steps of service.
• Outstanding communication, leadership and problem-solving skills.
• Knowledge of Italian cuisine and beverage is a plus.

Responsibilities

• Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees.
• Documents, investigates, escalates and resolves all employee and guests incidents.
• Ensures exceptional service standards are consistently met and that activities are carried out effectively.
• Inspects dining room and storage areas to ensure compliance with health and safety regulations.
• Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications.
• Reviews financial information such as sales, inventory and costs to monitor budget.
• Meets with dining room and bar personnel to plan restaurant activities, special events, share information.

Skills

Leadership

Communication

Problem-solving

Understanding steps of service

Education

Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality

Job description

Eataly Santa Clara is seeking a Restaurant Manager to assist the Restaurant AGM in day-to-day operations of our full-service restaurant. Reports to the Restaurant AGM and oversees front-of-house staff including servers, bartenders, food runners, hosts, bussers and barbacks.

You will lead frontline teams, participate in hiring and training, and ensure top-notch guest experiences while upholding safety and quality standards. This role requires flexibility for evenings and weekends.