Restaurant Experience Architect

inspirebrands; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

Inspire Brands seeks a Restaurant Experience Manager to strengthen guest experience by testing and implementing equipment, smallwares, design elements, and procedures across the brand portfolio. This role works with Operations, Culinary, Equipment, Construction, Design, Training, and field teams to translate pain points into scalable improvements and standardized practices.

You will report to the Senior Director of Restaurant Experience and travel up to 25% to support field deployments and

Qualifications

• 5+ years of experience in restaurant operations, equipment, design, field support, process improvement, or a related field.
• Strong understanding of restaurant workflows, kitchen layouts, operational procedures, and execution standards.
• Experience evaluating equipment, smallwares, layout changes, or process improvements in a restaurant environment.
• Ability to translate field observations and guest-experience opportunities into clear operational recommendations.
• Willingness to travel up to 25%.

Responsibilities

• Identify operational friction points that negatively impact the guest experience and bottlenecks in speed, accuracy, quality, and team movement.
• Develop and improve restaurant processes and procedures that are repeatable and guest-focused across the system.
• Lead testing, evaluation, and selection of restaurant equipment and smallwares to improve efficiency and consistency.
• Review restaurant layout designs to ensure alignment with brand standards and guest-experience priorities.
• Collaborate with Design, Construction, Operations, and field teams to translate decisions into operating implications and field-ready procedures.

Skills

Restaurant ops

Workflow understanding

Equipment evaluation

Ops recommendations

Leadership

Education

Bachelor’s degree or equivalent

Job description

Inspire Brands seeks a Restaurant Experience Manager to strengthen guest experience by testing and implementing equipment, smallwares, design elements, and procedures across the brand portfolio. This role works with Operations, Culinary, Equipment, Construction, Design, Training, and field teams to translate pain points into scalable improvements and standardized practices.

You will report to the Senior Director of Restaurant Experience and travel up to 25% to support field deployments and