Restaurant & Entertainment Manager — Guest Experience Leader

Ontario Trillium Foundation; Appleton (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Job summary

Lucky Strike Entertainment is seeking a Restaurant/Entertainment Manager to oversee daily operations at our entertainment centers. You will lead a team, manage scheduling, and coordinate Food & Beverage programs while ensuring an outstanding guest experience.

The role requires strong leadership, a passion for hospitality, and the flexibility to work evenings, weekends, and holidays as needed to keep centers running smoothly.

Qualifications

• 2+ years of management experience in kitchen, bar, restaurant, and food service operations.
• Bachelor’s degree required.
• Ability to supervise center operations staff and foster teamwork.
• Strong customer service and leadership capabilities.

Responsibilities

• Prioritize guest satisfaction and resolve complaints promptly.
• Schedule staff to meet center needs and maximize guest experience.
• Develop and maintain relationships with leagues and organizers.
• Lead and train hourly staff; delegate responsibilities effectively.
• Oversee Food & Beverage operations and drive sales initiatives.

Skills

Management experience

Strong team player

People development

Customer service

POS systems

Education

Bachelor’s degree

Job description

Lucky Strike Entertainment is seeking a Restaurant/Entertainment Manager to oversee daily operations at our entertainment centers. You will lead a team, manage scheduling, and coordinate Food & Beverage programs while ensuring an outstanding guest experience.

The role requires strong leadership, a passion for hospitality, and the flexibility to work evenings, weekends, and holidays as needed to keep centers running smoothly.