Restaurant Duty Manager – Guest Experience Lead

The Edgewater; Madison (WI); Hybrid; USD 47,000 - 51,000; Full time

Job summary

The Edgewater in Madison, WI is seeking a Statehouse Supervisor to ensure the restaurant's success, oversee service as manager on duty, train staff, and collaborate with hotel departments to deliver memorable dining experiences.

You will lead pre-shift meetings, coach team members, monitor inventory, handle guest concerns, and maintain high standards in food and beverage service. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Experience as a manager, supervisor, or lead in a restaurant setting.

Responsibilities

• Supervise, coach, and support Statehouse team members during service.
• Lead pre-shift meetings to communicate specials, reservations, and service priorities.
• Ensure compliance with food, beverage, and service standards.
• Act as manager on duty, handling guest concerns or complaints to satisfaction.
• Review and assist with inventory and supply levels as directed by management.
• Assign server sections and support floor operations during service periods.
• Monitor productivity and performance of service staff.
• Maintain a clean, professional, and welcoming restaurant environment.
• Support training and development of team members to promote consistent service.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Job description

The Edgewater in Madison, WI is seeking a Statehouse Supervisor to ensure the restaurant's success, oversee service as manager on duty, train staff, and collaborate with hotel departments to deliver memorable dining experiences.

You will lead pre-shift meetings, coach team members, monitor inventory, handle guest concerns, and maintain high standards in food and beverage service. Flexibility to work nights, weekends, and holidays is required.