SH Supervisor

The Edgewater Hotel; Madison (WI); On-site; USD 47,000 - 51,000; Full time

Job summary

The Edgewater Hotel in Madison, WI seeks a Statehouse Supervisor to lead our signature restaurant’s food and beverage service as manager on duty. You will coach staff, run pre-shift meetings, monitor standards, handle guest concerns, and collaborate with hotel departments to ensure a memorable dining experience.

This full-time role requires supervisory experience, flexibility for nights/weekends/holidays, and knowledge of liquor, beer and wine.

Qualifications

• Previous experience as a manager, supervisor, or lead in a restaurant setting (hotel or resort experience preferred).
• Strong supervisory skills with the ability to coach, train, and motivate staff.
• Excellent interpersonal and customer service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Working knowledge of liquor, beer, and wine.
• Food Safety Certification preferred.
• Must be 18 years or older.

Responsibilities

• Supervise, coach, and support Statehouse team members during service.
• Lead pre-shift meetings to communicate specials, reservations, and service priorities.
• Ensure compliance with food, beverage, and service standards.
• Act as manager on duty, handling guest concerns or complaints to satisfaction.
• Review and assist with inventory and supply levels as directed by management.
• Assign server sections and support floor operations during service periods.
• Monitor productivity and performance of service staff.
• Maintain a clean, professional, and welcoming restaurant environment.
• Support training and development of team members to promote consistent service.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Skills

Restaurant supervision

Staff training

Customer service

Shift leadership

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Manual Labor Madison, WI, US

Salary Range: $47,000.00 To $51,000.00 Annually

Position Summary

The Statehouse Supervisor is responsible for ensuring the overall success of The Edgewater’s signature restaurant by exceeding guest expectations in food and beverage service. Acting as the manager on duty, this position provides guidance, training, and day-to-day supervision of staff. The Supervisor also supports the Statehouse Manager in tasks such as reviewing inventory, leading pre-shift meetings, resolving guest concerns, and ensuring high-quality service standards. This role plays a vital part in fostering teamwork and delivering a memorable dining experience to every guest.

Essential Job Functions

• Supervise, coach, and support Statehouse team members during service.
• Lead pre-shift meetings to communicate specials, reservations, and service priorities.
• Ensure compliance with food, beverage, and service standards.
• Act as manager on duty, handling guest concerns or complaints to satisfaction.
• Review and assist with inventory and supply levels as directed by management.
• Assign server sections and support floor operations during service periods.
• Monitor productivity and performance of service staff.
• Maintain a clean, professional, and welcoming restaurant environment.
• Support training and development of team members to promote consistent service.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Qualifications

• Previous experience as a manager, supervisor, or lead in a restaurant setting (hotel or resort experience preferred).
• Strong supervisory skills with the ability to coach, train, and motivate staff.
• Excellent interpersonal and customer service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Working knowledge of liquor, beer, and wine.
• Strong attention to detail and ability to multitask effectively.
• Food Safety Certification preferred.
• Must be 18 years or older.

Working Conditions

This position operates in both indoor and outdoor settings, behind the bar, in the dining area, and in an office environment. The role may require extended hours, high-volume periods, and work in varying weather conditions. This role operates in a busy restaurant environment, using standard equipment including POS systems, commercial glassware washers, and bar tools.

Employees may be exposed to various workplace hazards, including but not limited to cuts, slips, trips, pinching, falls, and burns.

Physical Requirements

This is an active role requiring frequent standing, walking, bending, and reaching. The position involves regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

While performing the duties of this role:

• Employees frequently stand and walk.
• Frequent reaching with hands and arms is necessary.
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required.
• Employees must be able to communicate effectively, including talking and hearing.
• This role may regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The position involves substantial repetitive motion of the wrists, hands, and fingers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This description is not a contract. The Edgewater is an at-will employer and reserves the right to modify this job description at any time without notice.