Restaurant Department Manager Trainee

Wingmen V Llc; Galesburg (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

World Wide Wings is seeking a Department Manager to lead HOH, Bar, and Hospitality operations at our Galesburg location. You will supervise HOH, manage bar operations, and drive dining room service while ensuring safety and quality standards.

The role emphasizes staff development, budget adherence, and guest satisfaction with responsibilities spanning scheduling, training, and performance coaching to optimize profitability and guest experience.

Qualifications

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
• This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program

Responsibilities

• Heart of House Department Manager has primary responsibility for the HOH area, is responsible for managing all food/product matters in the HOH area, HOH staff planning and HOH Team Member development.
• The Heart of House Manager assists the General Manager with overseeing the operation of the entire restaurant.
• In addition to supervising the operation of the restaurant on a shift-by-shift basis.
• Bar Department Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the Bar Department.
• The Bar Department Manager manages all adult beverage matters in the Bar Department including ordering of beer, wine and liquor, inventory control and Responsible Alcohol Service (RAS) compliance.
• The Bar Department Manager is responsible for the planning, hiring, training, development and motivation of the Bartenders and Bar Servers in the Bar Department.
• Must maintain a safe environment and improve bottom line profitability through appropriate revenue management.
• The Hospitality Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the dining room service.
• Manages hospitality Team Member planning and Team Member development and maintains a safe environment.
• Responsible for overall food cost. Operates department within company defined variance to legit food cost variance.
• Responsible for overall HOH labor results. Operates department within company standard SPLH targets.
• Orders all food and paper products from produce vendors and food distributor
• Maintains proper inventory levels on all food and paper products. Inventories are accurate and independently validated.
• Establishes daily, weekly, monthly and quarterly projections.
• Understands the P&L statement, creates action plans for problem areas.
• Completes all other assigned duties or tasks.

Job description

World Wide Wings is seeking a Department Manager to lead HOH, Bar, and Hospitality operations at our Galesburg location. You will supervise HOH, manage bar operations, and drive dining room service while ensuring safety and quality standards.

The role emphasizes staff development, budget adherence, and guest satisfaction with responsibilities spanning scheduling, training, and performance coaching to optimize profitability and guest experience.