Restaurant & Bar Supervisor — Guest Experience & Operations

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Shore Lodge Whitetail Club in McCall, Idaho, is seeking an Assistant Restaurant & Bar Manager to lead guest-focused dining operations and drive service excellence.

You will mentor shift leaders, coach staff, and uphold the club culture while managing a high-volume restaurant and bar. This role requires flexibility to work nights, weekends, and holidays and hands-on leadership across front- and back-of-house activities.

Qualifications

• 1 year of experience in fine-dining or high-volume environment.
• Able to use POS System with speed and grace.
• Able to lift minimum of 30 lbs.
• Must be able to take direction and delegate responsibilities in a fast-paced environment.
• Able to work nights, weekends, and holidays.
• Time spent in both front of the house and back of the house positions, as well as bartending.
• Basic computer skills in Excel and Word.

Responsibilities

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Effectively manage the restaurant in the absence of the Restaurant Manager
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Shore Lodge Whitetail Club
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review staff to identify problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Solicit guest feedback to understand the needs and wants of customers
• Coach staff on guest services principles and practices
• Assist in new menu implementation
• Support creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Recognize and act on strengths and weaknesses of team members, implement strategies with manager to train for areas of improvement and recognize and reward success

Skills

Leadership

Staff coaching

Guest service

POS system

Problem solving

Team management

Job description

Shore Lodge Whitetail Club in McCall, Idaho, is seeking an Assistant Restaurant & Bar Manager to lead guest-focused dining operations and drive service excellence.

You will mentor shift leaders, coach staff, and uphold the club culture while managing a high-volume restaurant and bar. This role requires flexibility to work nights, weekends, and holidays and hands-on leadership across front- and back-of-house activities.