Restaurant & Bar Supervisor — Day 1 Benefits & Growth

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

The Drake Oak Brook, Autograph Collection is seeking a Restaurant Supervisor to oversee daily operations across the restaurant, in-room dining, banquets and bar. You will ensure staff arrive prepared, trained, and aligned with quality standards to deliver exceptional guest experiences.

The role requires strong supervisory experience in hotel dining, ability to manage cash procedures, and a focus on maintaining high guest satisfaction levels while coordinating with other departments.

Qualifications

• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data figures and transcriptions.
• Strong administrative skills, to include business writing, mathematics for basic accounting.

Responsibilities

• Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar.
• Ensure all staff has arrived and is in proper uniform.
• Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions.
• Follow up on staff training to ensure levels of service are maintained.
• Establish and achieve quality and guest satisfaction goals.
• Conduct routine brand standard audits designed to ensure optimal service execution.
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates.
• Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.
• Complete additional duties as assigned by hotel leadership

Skills

Communication

Administrative skills

Microsoft Office

Data handling

Education

Some college/advanced training in food operations

Tools

Microsoft Office

Job description

The Drake Oak Brook, Autograph Collection is seeking a Restaurant Supervisor to oversee daily operations across the restaurant, in-room dining, banquets and bar. You will ensure staff arrive prepared, trained, and aligned with quality standards to deliver exceptional guest experiences.

The role requires strong supervisory experience in hotel dining, ability to manage cash procedures, and a focus on maintaining high guest satisfaction levels while coordinating with other departments.