Restaurant and Operations Manager

Dave & Buster's Inc.; Orland Park (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health & Vision

Employee assistance

Buster's Legacy Fund

401K matching

Free food

Free gameplay

Leadership team structure

Fun work environment

Career growth opportunities

Two brands under one roof

Job summary

Dave & Buster's Inc. in Orland Park, IL is seeking a Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experiences.

You will develop and lead hourly team members, drive guest satisfaction, manage costs and labor, and oversee all aspects of the business from daily details to the big picture.

Qualifications

• Demonstrated ability to lead teams in a fast-paced restaurant/entertainment setting.
• Strong focus on guest experience and customer service.
• Experience managing costs, labor, and overall operations.

Responsibilities

• Develop and lead hourly team members to exceed guest expectations.
• Demonstrate proactive leadership to ensure positive staff and guest experiences.
• Collaborate on recruiting, coaching, and staff development with management.
• Lead with core values to achieve high-quality, timely results.

Skills

Fast-paced environment

Team leadership

Guest communication

Budget and labor management

Customer service focus

Job description

Job Description:

THE RESTAURANT & OPERATIONS MANAGER : provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for!

• You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene
• You can communicate with the Team Members and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Developing and leading hourly team members to exceed guest's expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster's Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
  • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

58629

68976

We are an equal opportunity employer and participate in E-Verify in states where required.