Restaurant 1 - Server AM

Koʻa Kea Resort on Poipu Beach – Kauai, HI; Koloa (HI); Presencial; USD 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Paid Time Off

Birthday Holiday (Full-Time or Part- )

Descripción de la vacante

Koʻa Kea Resort on Poipu Beach – Kauai, HI seeks a guest relations professional to provide warm, hospitable service in all guest interactions. You will greet guests, assist with menu knowledge, manage reservations, and coordinate with culinary teams to deliver a seamless dining experience.

Responsibilities include handling payments, addressing guest requests, and maintaining professional appearance and conduct. CPR/First Aid may be preferred; high school diploma required.

Formación

• Knowledge of English language to effectively communicate with guests, associates, and vendors.
• Good mathematical and basic computer skills.
• Ability to use Microsoft Office and PMS software.
• Ability to multi-task and work in fast paced guest contact.
• CPR and first aid training preferred.

Responsabilidades

• Maintain warm, hospitable guest relations in all guest contact.
• Greet guests warmly and take dining reservations.
• Answer questions about menu items and wine recommendations.
• Compute bill and handle payment as needed.
• Respond to guest requests and resolve inquiries promptly.
• Follow hotel policies and procedures and ensure safety.

Conocimientos

Customer service

Communication skills

Team player

Multitasking

English proficiency

Physical stamina

Educación

High school diploma or equivalent

CPR and first aid training preferred

Herramientas

Microsoft Office

PMS software

Descripción del empleo

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentThe hourly rate for this opportunity is $14.00 an hour.What You Will AccomplishMaintain warm, hospitable guest relations in all guest contact.Responding to individual guest needs as they occur.Greet all guests in a warm and enthusiastic manner.Answer questions and make suggestions regarding menu item selections, preparations of items, and cocktail and wine recommendations.Communicate menu selections to the culinary and beverage teams.Monitor guests to fulfill any additional requests and determine when the meal experience is at an end and the guests are ready for their bill.Compute bill, collect payment, and make change for guests as needed.Responds to all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.Ask for and confirm any future dining reservations.Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.Thoroughly completes projects and assignments professionally with care.Other duties as assigned.Report all items in need of repair to supervisor and maintain equipment used in work.Protect guest safety and well-being.Adjusts to high pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.Expresses ideas and conveys information clearly, effectively, and professionally.Works to resolve disagreements and is respectful of peers and co-workers.Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.What You Will BringKnowledge of the English language to effectively communicate with guests, associates, and vendors.Knowledge of all hotel departments and functions.Good mathematical and basic computer skills.Ability to accurately use various Microsoft Office and PMS software.Ability to actively listen to others.Ability to learn quickly and work in fast paced position with constant guest interaction.Ability to multi-task.Ability to lift, push and pull a minimum of 20 pounds.Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.Ability to be a team player.Great If You HaveFood Handler’s Card or able to obtain.Must have knowledge of all hotel departments and events.Must have good mathematical and computer skills.High school education and relevant training and experience required. Additional education preferred. Knowledge of the local area required.CPR and first aid training preferred.Additional language ability preferred.BenefitsHealth InsuranceVision InsuranceDental InsurancePharmacy Insurance401KReferral BonusPaid Time OffBirthday Holiday (Full-Time or Part Time Only)Gone Fishing Holiday (Full-Time Only)Opportunities for advancement-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.