Respiratory Support Coordinator - Full Time

Williams Bros. Health Care Pharmacy; New Albany (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Health insurance - HDHP/PPO

Telemedicine benefits

Dental

Vision

Paid time off

401k with company match

Life insurance

Wellness programs

Holiday/Vacation

Job summary

Williams Bros. Health Care Pharmacy in New Albany, IN is seeking a Respiratory Support Coordinator to gather accurate patient information, coordinate with physicians, and ensure proper billing for CPAP setup and follow-up care.

The role includes scheduling appointments, guiding patients through CPAP mask fittings and machine use, and communicating any issues to supervisors to improve care and reimbursement processes.

Qualifications

• Able to conduct patient compliance calls.
• Schedule patient appointments and follow-ups.
• Provide exceptional customer service to patients and families.
• Maintain accurate patient records and documentation.
• Manage multiple priorities efficiently.

Responsibilities

• Coordinate patient information gathering and completion for billing.
• Communicate with physician offices and referral sources to ensure billing requirements are met.
• Set up CPAP masks and CPAP machine setups; instruct patients on usage.

Skills

Patient calls

Appointment scheduling

Customer service

Records management

Prioritization

Job description

The Respiratory Support Coordinator is responsible for communicating with patients/customers to gather, complete and compile accurate personal information. This person also communicates with physician's offices and/or referral sources to ensure the requirements of all billing aspects are met. You will set up appointments for the R.T. in your branch to see patients as needed for masks, new set ups and problems. It will be necessary to communicate problems and concerns, which may lead to inaccurate or untimely completion or reimbursement processing to supervisor/office manager. You will fit patients for Cpap masks as well as set patients up on Cpap machine and instruct on how to use. You will speak to the patient or family representative about their financial responsibility concerning their set up.

Skills

• Conduct Patient Compliance Calls
• Schedule Patient Appointments and Follow-Ups
• Provide Exceptional Customer Service
• Maintain Accurate Patient Records and Documentation
• Manage Multiple Priorities Efficiently

Hours: M-F (8:30 - 5:00 p.m.)

We believe that offering a robust line of benefits supports our employee’s desire to have a more fulfilling career with WB. Our benefits ensure your ability to continuously grow, stay healthy, and keep a balance between work and home.

WB Benefits

• Competitive Wages
• Health - HDHP and PPO Plans
• Telemedicine (Teledoc) -- $0 for Virtual Medical Visit, $0 for Virtual Dermatology Visit, and $0 for Virtual Mental Health Visit
• Dental
• Vision
• Infertility Treatment - Combined family maximum of $10,000 per lifetime
• Health Savings Account w/ Company Contribution - $500 Annually for Employee Only and $1,000 Annually for all other tiers (with the HDHP Plan only)
• Aflac Supplemental Plans - Life (Whole, Term, or Combination), Short Term Disability, Hospital Choice Plan, and Catastrophic Choices (Accident, Cancer, and Critical Illness)
• Paid Time-Off (PTO)(2 weeks of PTO per year at 40 hours working per week) - Accrues from Day 1 of employment
• 6 Paid Holidays
• 1 Floating Holiday - after 90 days of employment
• 401k with Company Match - WB will match 100% for the first 3% and 50% for the next 2% that an employee contributes after 1 year of service and working a minimum of 1000 hours in a calendar year
• Employer Provided Life Insurance - $10,000 Benefit
• Christmas Club
• Daviess County YMCA - 10% Employee Discount
• Holiday World Fun Club Discount
• Employee Referral Bonus Program - $1,000 after 90 days of employment
• Annual Wellness Screening and Incentive
• Annual Fitness Reimbursement Program - Up to $100 annually
• Employee Discount - 30% Discount on Over the Counter Products

Do you believe the care you provide improves the lives of patients and customers? Williams Bros. Health Care Pharmacy is a family owned and operated business comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations.