Case Manager – Registered Nurse (RN) – Med Surg, Per Diem

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 54,000 - 76,000; Part time

Job summary

Dartmouth-Hitchcock is seeking an experienced registered nurse to join our Case Management team in New Hampshire. The role centers on coordinating patient care and transitions, with emphasis on utilization review and collaboration with the healthcare team.

Requirements include NH RN license, a Bachelor's in Nursing (Master's preferred), BCLS within 30 days, CCM/CMC certification preferred, and strong communication skills. Per diem, 8a–5p, with emphasis on efficient care planning.

Qualifications

• : Must hold RN license in NH.
• : Bachelor’s degree in nursing is required; Master’s preferred.
• : BCLS certification required within 30 days of hire.
• : CCM/CMC certification preferred; willing to work toward CCM if not certified.
• : Five years of healthcare experience; case management experience is an asset.
• : Excellent interpersonal and communication skills.
• : Proficiency with Microsoft Office Suite preferred.
• : Ability to manage high-volume requests with attention to detail.

Responsibilities

• : Lead a collaborative process with the healthcare team to coordinate patient care and transitions.
• : Promote patient- and family-centered care coordination and transitions.
• : Connect patients, providers, and community resources seamlessly.
• : Organize patient care activities to optimize resource use.
• : Coordinate social services/case management within discharge planning and across departments.
• : Conduct concurrent medical record reviews and contribute to performance measures.
• : Educate staff on resource utilization, discharge planning, and psychosocial aspects of care.

Skills

Case management experience

BCLS certification

CCM/CMC certification

Interpersonal skills

Written and verbal communication

Microsoft Office

Self-directed

Decision making

Education

Bachelor’s degree in nursing

Master’s degree preferred

Tools

Microsoft Office Suite

Job description

POSITION STANDARDS

• Bachelor’s degree in nursing required; Master’s preferred.


• Licensed as a Registered Nurse in the State of New Hampshire.


• BCLS certification required within 30 days of hire.


• Board Certification in Case Management (CCM or CMC) preferred. If not certified, willingness to work toward CCM Certification in reasonable timeframe.


• Five years experience in a health care setting. Experience as a Case Manager is an asset.


• Excellent interpersonal skills required.


• Ability to build and maintain positive working relationships.


• Excellent written and verbal communication skills.


• Knowledge of Microsoft Office Suite preferred.


• Capable of prioritizing and completing a high volume of requests quickly and efficiently in multiple diverse environments with strong attention to detail.


• Ability to work effectively in a self directed role and make clear decisions.

POSITION PHYSICAL REQUIREMENTS

Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.

• Physical Activity: Light lifting up to 50 lbs.


• Upper Extremity: Walking, bending and sitting for extended periods of time.


• Push/Pull/Lift/Carry

PART TWO: FUNCTIONAL RESPONSIBILITY

Position Objective

• The Case Manager will spend time specific to the role of case management and utilization review:


• Lead a collaborative process with the members of the healthcare team to coordinate patient care and transitions.


• Promote a patient and family/caregiver centered approach to care coordination and transitions.


• Facilitate seamless lines connecting patients, providers and caregivers to community resources.


• Organize patient care activities to facilitate an effective and efficient use of healthcare resources.

Performance Expectation

• Coordinate the integration of social services/case management functions into the patient care, discharge, and transition planning processes with other hospital departments, external service organizations, agencies and healthcare facilities.


• Conduct concurrent medical record review using specific indicators and criteria as approved by the Department of Quality, Medical Staff, CMS and other state agencies.


• Performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.


• Act as a resource to providers and staff for questions around payers.


• Promote effective and efficient utilization of health care services.


• Mobilizes resources to assist in achieving desired clinical outcomes within the desired time frame.


• Conducts review for appropriate utilization of services from admission through discharge.


• Evaluate patient satisfaction and quality of care provided as it relates to coordination of care and transitions.


• Initiates and presents “denial letters”, as appropriate.


• Assess patient care required throughout continuum of care for diagnosis, procedures and DRG’s.


• Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assist physicians to maintain appropriate cost, case, and desired patient outcomes.


• Introduces self to patient and family and explains clinical case manager role and process for patient and family to contact clinical case manager.


• Complete expanded assessment of patients and family needs at time of admission. Complete psychosocial assessment.


• Assess patient’s progress through expected hospital course.


• Refers cases where patients and/or family would benefit from psychosocial counseling to Social Services.


• Serve as a patient advocate. Enhances a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions.


• Facilitates interdisciplinary patient care rounds and/or conferences to review treatment goals, optimize resource utilization, provide family education and identified post-hospital needs.


• Collaborate with clinical staff in the development and execution of the plan of care, and achievement of goals.


• Coordinates the provision of social services to patients, families, and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.

Min: $39.29
Max: $55.34

• Area of Interest: Nursing Services;


• Work Status: 8a-5p;


• Employment Type: Per Diem;


• Job ID: 5923

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:

Dartmouth Health is an affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.