Resource Specialist (Head Teller)

First Guaranty Bancshares, Inc.; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading bank as a Resource Specialist, where you'll manage teller operations and ensure exceptional service. This role involves overseeing staff, handling cash, and stepping in for the Branch Manager when needed. Enjoy competitive benefits and be part of a team that values your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Tuition Reimbursement

Qualifications

• 1 year of Resource Specialist Assistant or 2 years of Resource Associate experience.
• Experience with First Guaranty Bank is preferred.

Responsibilities

• Manage daily teller operations and provide exceptional customer service.
• Oversee Resource Associates and assist Branch Manager.
• Conduct audits and ensure compliance with bank policies.

Skills

Customer Service

Cash Handling

Team Management

Education

High School Diploma

Job description

Walker
Walker Branch
29815 Walker Rd S
Walker, LA 70785, USA

Walker
Walker Branch
29815 Walker Rd S
Walker, LA 70785, USA

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

Position Summary:

The Resource Specialist is a key member of the banking team responsible for managing daily teller operations, providing exceptional customer service, and overseeing the branch’s cash handling activities. Additionally, the Resource Specialist is expected to assume the responsibilities of the branch manager when they are absent, ensuring smooth operations and a positive customer experience.

Essential Duties and Responsibilities

• Oversee all Resource Associates for whom responsible; provide input and may participate in Resource Associate appraisal process.
• Work directly with Branch Manager in preparing all Resource Associates schedules to maintain proper staffing.
• Assist Branch Manager in scheduling regular staff meetings and be prepared to lead (if necessary) for ongoing training.
• Monitor and control all “detail responsibilities” generally performed by Resource Associates, delegating those duties in a manner which will maximize efficiency of the office.
• Ensure that the appearance of the Resource Associate areas and personnel are neat, organized and in accordance with Bank policy.
• Ensure each Resource Associate balances every day and daily balance sheets are properly prepared.
• Assist in locating any differences if necessary. All differences should be properly initialed and reported to the Branch Manager immediately.
• Responsible for balancing Resource Associates to General Ledger.
• If out of balance, follow proper policy and procedures.
• Ensure each Resource Associate’s work has been scanned and submitted to proof in a neat and orderly manner to receive end of day.
• Prepare balance sheets for ATM after completion of Loading ATM under dual control.
• Security
• Ensure that all negotiable and confidential records in the work area are properly secured each day.
• Opening of the night depository and the contents should be under dual control every day.
• Conduct regular unannounced audits of all Vault and Resource Associate cash by maintaining a written, signed record of each audit and reporting any exception to the Branch Manager.
• Assist Branch Manager in ensuring robbery packets are accessible, location is known and are up-to-date.
• Move to off-line procedures during a disaster or when power is lost.
• Vault
• Vault Custodians balance vault at the end of day (unless vault is under dual control)
• Buy and sell cash from/to Resource Associates
• Prepare ATM cassettes as needed under dual control
• Verify all cash drawers are locked in the vault and the vault is closed with alarm set at the end of the day
• Monitor cash levels, order and ship money as needed
• Maintain required monthly cash balances on all cash boxes, vaults, and audits.
• Receive cash and checks for deposit, verify amounts and look for check endorsements.
• Management Duties (when BM is absent):
• Assume the role of the branch manager during their absence.
• Make decisions that align with the bank’s policies and goals.
• Understand employee concerns, including coaching and addressing disciplinary issues with the branch manager when necessary.
• Collaborate with other department head and senior management as required.
• Ensure that branch operations continue seamlessly and efficiently in the absence of the manager.
• Adhere to policy and procedures to guard against acceptance of counterfeit bills.
• If counterfeits are discovered, follow proper policy and procedures.
• Cash checks for customers after verifying identification and checking account balances in accordance with bank policy.
• Enter transactions into computer and issue customer receipts.
• Count cash and balance cash and checks against computer records at end of shift.
• Prepare official checks as requested.
• Provide overrides as needed.
• Explain bank services and charges to customers.
• Make required monthly referrals for bank products and services to current and prospective customers.
• Observe suspicious behavior and report any such activity to Branch Manager/Regional Operations Manager and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Substitute as needed during lunches and short breaks and perform simple functions such as accessing safe deposit boxes and explaining ATM operations.
• Assist with monitoring employees weekly and with reaching their set goals.
• Responsible for their own Resource Associate drawer.
• Adhere to the job duties as a Resource Associate.
• Adhere to the BSA Policy and all other Bank Policies.
• Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills):

• 1 year of Resource Specialist Assistant (Assistant Head Teller) experience or 2 years of Resource Associate (Teller) experience or 1 year Resource Associate experience with First Guaranty Bank

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.