Resource Room Coordinator

Equus; New York (NY); On-site; USD 2,976,000 - 3,251,000; Full time

Benefits offered by this job

Competitive wages for high performance

11 Paid Holidays

PTO

Guided Professional Development Plans

Summer Fridays

Weekly Wellness Sessions

Employer Paid Life Insurance

Employer 401k Contributions

Employee Referral Bonus

Employee Assistance Programs

Company Picnics Volunteer Experiences

Access to Free Financial Counseling

Job summary

Grant Associates in New York is seeking a Resource Room Coordinator to manage the Resource Room, assist clients, and ensure smooth daily operations. You will oversee computer assignments, rosters, and material distribution while upholding rules and providing excellent service.

The role involves data entry, copying, faxing, scanning, and answering client questions in a fast-paced, diverse environment. A college degree or equivalent experience is preferred, with bilingual Spanish a plus.

Qualifications

• College degree preferred in related field or equivalent experience.
• Bilingual Spanish speakers preferred.
• Minimum 1-2 years experience in the social services, human resources, teaching or advisement fields.
• Ability to assess individual skills with precision and make appropriate referrals.
• Ability to problem solve and work with a diverse customer base.
• Excellent verbal and written communication skills.
• Ability to work well in a fast-paced environment.
• Experience working in a performance metric/results-oriented environment.

Responsibilities

• Manage the overall operations of the Resource Room.
• Provide outstanding customer service while maintaining rules and regulations.
• Respond to clients' questions and provide assistance as needed.
• Maintain the neatness and appearance of the Resource Room.
• Handle the assignment of computers to clients.
• Ensure that clients manually sign the roster lists in the Resource Room completing all required information.
• Distribute material printed by Resource Room clients to the proper client.
• Fax and photocopy materials for clients.
• Manage use of the telephone and scanner as needed.
• Additional data entry and client responsibilities as required.

Skills

Bilingual Spanish

Verbal and written communication

Problem solving

Customer service

Data entry

Teamwork

Education

College degree preferred in related field or equivalent experience

Job description

• Job Title: Resource Room Coordinator (RR)
• State Location: NY
• Compensation: USD 21.60 - USD 23.60 - hourly

Company Description

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

The Resource Room Coordinator manages all functions of the resource room and provides superior customer service to all clients.

• Manage the overall operations of the Resource Room
• Provide outstanding customer service while maintaining rules and regulations
• Respond to clients' questions and provide assistance as needed
• Maintain the neatness and appearance of the Resource Room
• Handle the assignment of computers to clients
• Ensure that clients manually sign the roster lists in the Resource Room completing all required information
• Distribute material printed by Resource Room clients to the proper client
• Fax and photocopy materials for clients
• Manage use of the telephone and scanner as needed
• Additional data entry and client responsibilities as required

Qualifications

• College degree preferred in related field or equivalent experience working with special populations
• Bilingual Spanish speakers preferred
• Minimum 1-2 years experience in the social services, human resources, teaching or advisement fields
• Ability to assess individual skills with precision and make appropriate referrals
• Ability to problem solve and work with a diverse customer base
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced environment
• Experience working in a performance metric/results-oriented environment

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us: Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.