RESOURCE PARENT SUPPORT WORKER II

Concilio De Organizaciones Hispanas; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Retirement plan

Paid time off

Paid holidays

Employee assistance program

Professional development

Leadership development

Job summary

Concilio De Organizaciones Hispanas in Philadelphia seeks a dedicated Resource Parent Coach to support foster/kinship families through coaching, credentialing, and ongoing case management. You will ensure compliance with annual clearances, home inspections, and training hours while coordinating with CUAs and DHS.

The role requires a Bachelor’s or Master’s in Social Work and 2+ years in human services; bilingual English/Spanish is preferred.

Qualifications

• Bachelor’s or Master’s Degree in Social Work or related field.
• Two years of experience in Human Services, preferably child welfare.
• Bilingual English/Spanish preferred.
• Excellent oral and written communication skills.
• Knowledge of the Philadelphia social services network; FBI, Childline and criminal background clearances.

Responsibilities

• Provide coaching, annual credentialing, and support to 20–25 resource parents with case management and documentation.
• Maintain annual home inspections and training hours, and enforce compliance.
• Serve as liaison between resource parents and CUA case managers; respond within defined timeframes.
• Monitor placement stability through regular visits and communications; document all contacts.
• Develop Individual Service Plans and Quarterly Reports as needed for non-CUA clients.
• Escalate emergencies to supervisor and coordinate with Program Director and county agencies.

Skills

Coaching

Case management

Communication

Collaboration

Education

Bachelors or Masters in Social Work

Tools

FBI Clearance

Childline Clearance

Job description

Join a Mission That MattersFor more than 60 years, Concilio has empowered Latino and diverse families while strengthening communities through education, workforce development, child welfare, family support, housing stability, and community-based services.At Concilio, Human Resources is more than hiring and policies—it's about creating an exceptional employee experience, supporting organizational excellence, and building a workplace where our employees can thrive while serving our community.If you're passionate about people, enjoy solving problems, thrive in a collaborative environment, and want to make a meaningful impact, we'd love to meet you.Why Work at Concilio?At Concilio, you'll become part of a collaborative team that believes investing in our employees is essential to fulfilling our mission.We offer:Comprehensive Medical, Dental & Vision InsuranceCompany-Paid Life InsuranceRetirement Savings PlanPaid Time Off (PTO)Paid HolidaysEmployee Assistance Program (EAP)Professional Development & Continuing Education OpportunitiesLeadership Development through Concilio's People & Culture AcademyOpportunities for Career Growth and Internal AdvancementCollaborative, Inclusive, and Mission-Driven CultureMeaningful work that positively impacts the Philadelphia communityDuties and Responsibilities: Provide coaching, annual credentialing, and support to 20-25 resource parents with a min of 25 and a max scoring of 32 case points with each CUA GFC case as a standard1pt.a. Maximum CUA GFC = 30b. Maximum CUA SBH/Treatment = 14c. Maximum non-CUA GFC = 15d. Maximum non-CUA SBH/Treatment = 8i. Case Weighting1.1 non-CUA GFC Case = 2 CUA GFC Cases2. 1 CUA SBH = 2.17 CUA GFC Cases3. 1 non-CUA SBH = 4 CUA GFC Cases Responsible for annual recertification of resource parents including updated clearances, medicals as requested, agreement, and annual home inspections, and enforcement of annual resource parent training hours, for submission to Supervisor for generation of Certificate of Approval; Responsible for providing case management, coaching and issue intervention, and resource services to foster/kinships parents and their children as appropriate parents. Serve as a liaison between Concilio resource parents and the CUA case managers, with resource parent check in 48 hours for SBH and 72 hours for GFC new placements; Monitor placement stability through monthly home visits (more as needed), telephone contact and quarterly home visits to the resource home and documenting all contact via Casebook. Develop Individual Service Plan and Quarterly Reports as needed for non-CUA clients. Report emergencies to supervisor immediately, for communication to Program Director, CUA Team, and Childline if appropriate and complete incident report within 48 hours. Establish a working team relationship with placement families and Concilio and County Children Youth workers and CUA professionals to ensure child’s well-being, promote positive growth and development and maintain stability of placement. Suggest training topics needed for resource parents Maintain case records with timely and accurate documentation meeting state/county standards and best practices as it relates to the safety and well being of the child. Assist Resource Parent Supervisor in arranging placements and movements as requested; Provide on-call Concilio coverage for one week after hours and on the weekend for new placements and emergencies Participate in regular component and staff department and agency meetings; Attend trainings as appropriate and required; Maintain on-going mutually supportive, professional collaboration with the CUAs, Philadelphia Department of Human Services, other state/county agencies, auxiliary services and community resources; and Perform other duties as assignedQualifications/Requirements: Bachelor’s or Master’s Degree in Social Work or related field plus two years experience in Human Services, preferably child welfare. Demonstrated assessment, counseling and collaboration skills required. Group facilitation skills preferred. Coach should be resourceful, able to establish and maintain good working relationships with a variety of clients, other professionals and foster parents. Coach must understand and preserve the importance of confidentiality and discretion. Knowledge of the social services network in Philadelphia. FBI, Pennsylvania Childline and Criminal Background Clearances. Bilingual (English/Spanish, another language as appropriate) preferred. Excellent oral and written communication skills. Excellent analytical ability. Computer and technological proficiency required. Ability to work under pressure and handle emergency situations. Must have valid driver’s license and insurance and able to travel and be flexible.Competencies & Personal Characteristics: Ability to write well, including articles for publication. Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature and professional. Effective leadership and team building skills. Strong organizational skills, results oriented with the ability to balance other business considerations. Organizational Accountability & Relationships: Reports directly to the Resource Parent Supervisor