RESOURCE PARENT SUPPORT WORKER II

Concilio; Philadelphia (Philadelphia County); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Professional Development

Leadership Development Academy

Career Growth Opportunities

Collaborative culture

Meaningful community work

Job summary

Concilio seeks a dedicated Human Services professional to coach and support resource parents, manage annual credentials, and ensure compliance with inspections and clearances. You will partner with CUA case managers to maintain placements and document outcomes.

You will also conduct needs assessments, develop service plans, and coordinate with DHS and county agencies. Strong communication, discretion, and bilingual abilities are preferred for serving Philadelphia families.

Qualifications

• Bachelor’s or Master’s Degree in Social Work or related field.
• Demonstrated assessment, counseling and collaboration skills.
• Group facilitation skills preferred.
• Coach should be resourceful and maintain relationships with diverse clients and professionals.
• Confidentiality and discretion are essential.
• Excellent oral and written communication skills.
• Knowledge of Philadelphia social services network.
• FBI and criminal background clearances.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide coaching, annual credentialing, and support to 20-25 resource parents with a detailed scoring system.
• Annual recertification of resource parents including updated clearances and inspections.
• Provide case management, coaching and issue intervention to foster/kinships parents and children.
• Serve as liaison between resource parents and CUA case managers; check-in timelines.
• Monitor placement stability via home visits, calls, and documented contact.
• Develop Individual Service Plans and Quarterly Reports for non-CUA clients.
• Report emergencies and communicate with supervisors and agencies.
• Maintain records meeting state/county standards; ensure safety and wellbeing.
• Coordinate placements and provide after-hours on-call coverage.
• Attend trainings and participate in team meetings.
• Collaborate with DHS and other partners to support placements.

Skills

Assessment skills

Counseling

Collaboration

Group facilitation

Oral & written communication

Analytical ability

Interpersonal skills

Leadership & team-building

Organization & time management

Tech literacy

Education

Bachelor’s or Master’s Degree in Social Work or related field

Tools

Casebook

Job description

Job Details

Job Location: Philadelphia, PA 19124Position Type: Full TimeSalary Range: $51,500.00 SalaryJoin a Mission That Matters

For more than 60 years, Concilio has empowered Latino and diverse families while strengthening communities through education, workforce development, child welfare, family support, housing stability, and community-based services.

At Concilio, Human Resources is more than hiring and policies—it's about creating an exceptional employee experience, supporting organizational excellence, and building a workplace where our employees can thrive while serving our community.

If you're passionate about people, enjoy solving problems, thrive in a collaborative environment, and want to make a meaningful impact, we'd love to meet you.

Why Work at Concilio?

At Concilio, you'll become part of a collaborative team that believes investing in our employees is essential to fulfilling our mission.

We offer:

• Comprehensive Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development & Continuing Education Opportunities
• Leadership Development through Concilio's People & Culture Academy
• Opportunities for Career Growth and Internal Advancement
• Collaborative, Inclusive, and Mission-Driven Culture
• Meaningful work that positively impacts the Philadelphia community

Duties and Responsibilities:

• Provide coaching, annual credentialing, and support to 20-25 resource parents with a min of 25 and a max scoring of 32 case points with each CUA GFC case as a standard 1pt. a. Maximum CUA GFC = 30 b. Maximum CUA SBH/Treatment = 14 c. Maximum non-CUA GFC = 15 d. Maximum non-CUA SBH/Treatment = 8 i. Case Weighting 1.1 non-CUA GFC Case = 2 CUA GFC Cases 2. 1 CUA SBH = 2.17 CUA GFC Cases 3. 1 non-CUA SBH = 4 CUA GFC Cases
• Responsible for annual recertification of resource parents including updated clearances, medicals as requested, agreement, and annual home inspections, and enforcement of annual resource parent training hours, for submission to Supervisor for generation of Certificate of Approval;
• Responsible for providing case management, coaching and issue intervention, and resource services to foster/kinships parents and their children as appropriate parents.
• Serve as a liaison between Concilio resource parents and the CUA case managers, with resource parent check in 48 hours for SBH and 72 hours for GFC new placements;
• Monitor placement stability through monthly home visits (more as needed), telephone contact and quarterly home visits to the resource home and documenting all contact via Casebook.
• Develop Individual Service Plan and Quarterly Reports as needed for non-CUA clients.
• Report emergencies to supervisor immediately, for communication to Program Director, CUA Team, and Childline if appropriate and complete incident report within 48 hours.
• Establish a working team relationship with placement families and Concilio and County Children Youth workers and CUA professionals to ensure child’s well-being, promote positive growth and development and maintain stability of placement.
• Suggest training topics needed for resource parents
• Maintain case records with timely and accurate documentation meeting state/county standards and best practices as it relates to the safety and well being of the child.
• Assist Resource Parent Supervisor in arranging placements and movements as requested;
• Provide on-call Concilio coverage for one week after hours and on the weekend for new placements and emergencies
• Participate in regular component and staff department and agency meetings;
• Attend trainings as appropriate and required;
• Maintain on-going mutually supportive, professional collaboration with the CUAs, Philadelphia Department of Human Services, other state/county agencies, auxiliary services and community resources; and
• Perform other duties as assigned

Qualifications / Requirements

• Bachelor’s or Master’s Degree in Social Work or related field plus two years experience in Human Services, preferably child welfare.
• Demonstrated assessment, counseling and collaboration skills required.
• Group facilitation skills preferred.
• Coach should be resourceful, able to establish and maintain good working relationships with a variety of clients, other professionals and foster parents.
• Coach must understand and preserve the importance of confidentiality and discretion.
• Knowledge of the social services network in Philadelphia.
• FBI, Pennsylvania Childline and Criminal Background Clearances.
• Bilingual (English/Spanish, another language as appropriate) preferred.
• Excellent oral and written communication skills.
• Excellent analytical ability.
• Computer and technological proficiency required.
• Ability to work under pressure and handle emergency situations.
• Must have valid driver’s license and insurance and able to travel and be flexible.

Competencies & Personal Characteristics

• Ability to write well, including articles for publication.
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature and professional.
• Effective leadership and team building skills.
• Strong organizational skills, results oriented with the ability to balance other business considerations.

Organizational Accountability & Relationships

Reports directly to the Resource Parent Supervisor