Resource Navigator

Mi Casa Resource Center; Denver (CO); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Mi Casa Resource Center is seeking a bilingual Resource Navigator to support participants facing barriers to economic success. You will connect clients to services inside the organization and in the community, assess eligibility for scholarships, and provide supportive services based on needs assessments.

The role requires trauma-informed approaches, strong interpersonal skills, and the ability to collaborate with community partners.

Formación

• 1-3 years of experience in navigation, human services, social work or an equivalent combination of education and experience.
• Bilingual in English/Spanish is required.
• Experience working with diverse client populations.
• Ability to be flexible to work evenings and weekends as required.

Responsabilidades

• Responds to participant inquiries via phone and email.
• Works one-on-one with participants in-person or virtually to identify barriers and navigate to resources.
• Determines eligibility for MCRC scholarship and financial aid programs.
• Develops relationships with community organizations to maintain referral guides.
• Backs up Front Office Assistant during breaks and absences.
• Maintains case notes and files; enters data into Salesforce.

Descripción del empleo

Mi Casa Resource Center is seeking a bilingual professional with excellent interpersonal skills, a strong understanding of the barriers specific to marginalized communities and experience in navigation, human services or social work to join our team as Resource Navigator.

The Resource Navigator serves as the main point of contact for participants facing multiple personal barriers to economic success. The position connects participants to multiple services and programs within MCRC as well as to other community resources, determines eligibility for scholarship/ or financial aid and provides supportive services based on participant needs assessments. This position develops strong partnerships with community organizations to maintain the organization’s resource/referral guide. They also serve as a resource for program staff on community resources and supports them in coordinating services for their participants. This position serves as a backup to the Front Office Assistant during breaks and absences.

KEY RESPONSIBILITIES

Participant Interaction

• Responds to phone and email inquiries from participants seeking navigation services.
• Works one-on-one with participants either in-person or virtually to identify personal barriers to participant economic success and navigates participants to appropriate resources within or outside the organization.
• Collaborates with participants to identify resources to remove barriers and supports participants to overcome these barriers using a trauma informed approach.
• Conducts ongoing follow-up for participants enrolled in our programs during their time at MCRC.
• Determines participant eligibility for MCRC’s scholarship and financial aid programs.

Operational Tasks

• Develops relationships with community-based organizations to ensure a strong resource and referral pipeline for our participants.
• Maintains resource/referral guides and establishes new resource partnerships as needed.
• Engages in community networking and outreach to build partnerships and helps ensure resources are trauma-informed, accessible, and culturally responsive.
• Supports the Front Office Assistant with walk-in participants seeking resources or referral and works with the program teams to coordinate services for their participants.
• Maintains and distributes supportive services to participants based on their personal barriers and needs assessment.
• Coordinates with community partners in providing resources onsite as needed.
• Supports distribution of additional supportive services that become available through special grants or funders.

Evaluation

• Completes navigation intake and needs assessment as per organization’s standards.
• Oversees timely, accurate, and detailed maintenance of case notes and files on all participants.
• Enters data generated during navigation session in a timely manner into the Salesforce system.

Fundraising & Grants Management

• Contributes to and participates in fundraising efforts and events of the agency, as needed
• Represents the organization at outreach events as needed.

Other

• Serves as a back up to the Front Office Assistant during breaks and absences.
• Completes other duties as assigned within scope of practice.

REQUIRED QUALIFICATIONS

• One to three years of experience in navigation, human services, social work or an equivalent combination of education and experience.
• Bilingual in English/Spanish is required.
• Experience and ability working with diverse client populations.
• Experience working in a fast-paced environment with the ability to switch gears quickly to accommodate change.
• Knowledge of Denver-area community-based organizations and resources.
• Experience with Outlook, Word, spreadsheets and databases; Salesforce experience a plus.
• Background check is required along with reliable transportation, valid driver’slicense, good motorvehicle record and valid auto insurance.
• Ability to be flexible to work evening and weekend work as required to meet the needs of the organization.

KEY COMPETENCIES

• Strong Interpersonal communication & empathy
• Understanding of strength-based approach
• Organized individual with effective problem-solving abilities
• Respect for low-income and diverse communities
• Understanding of the barriers facing people living in poverty